Senior Director, Product Operations
Calendly
Principal Product Launch Operations Manager
ZoomInfo
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $133,000 - $209,000 per year
Job Level
Lead
Tech Stack
Tableau
About the role
- Own the launch readiness framework for Tier 1 launches, ensuring repeatable, data-driven processes.
- Define launch milestones, gates, and checklists to align cross-functional stakeholders.
- Partner with TPMs to coordinate execution and maintain accountability.
- Act as the central point of contact for launch operations across Product, Engineering, Marketing, Sales, and Support.
- Facilitate alignment on launch objectives, success metrics, and timelines.
- Proactively identify risks, misalignments, or dependencies across teams and drive escalation management to ensure program success.
- Develop and maintain scalable launch operations playbooks, templates, and processes.
- Establish governance for Tier 1 launches, including readiness reviews and go/no-go decisions.
- Lead post-launch retrospectives, capturing insights and driving continuous improvement.
- Continuously identify, test, and operationalize AI and automation opportunities to streamline workflows, enhance cross-team communication, and increase launch velocity.
- Measure launch performance using clear KPIs (adoption, support readiness, enablement quality, etc.).
- Provide visibility and reporting to leadership on launch status, risk, and outcomes.
- Identify bottlenecks and implement improvements to reduce cycle time and increase launch impact.
- Apply AI tools to analyze launch data, uncover patterns, and surface actionable insights that improve decision-making.
- Operate at the principal level as a thought leader for launch operations.
- Influence senior stakeholders and drive alignment across complex organizations.
- Mentor and guide peers in Product Ops and adjacent teams on launch best practices.
- Model a continuous improvement mindset, consistently raising the bar for launch operations maturity.
Requirements
- 10+ years of experience in product operations, program management, or go-to-market operations, with at least 5 years focused on product launches or equivalent cross-functional initiatives.
- Proven track record of orchestrating high-profile, multi-team product or feature launches at scale.
- Exceptional organizational skills with the ability to manage complexity and ambiguity.
- Strong influencing, facilitation, and communication skills across senior leadership and cross-functional teams.
- Data-driven mindset with experience building KPIs, dashboards, or operational reporting.
- Comfortable working in a fast-paced SaaS, B2B, or technology environment.
- Demonstrated ability to evaluate and operationalize AI technologies to improve process efficiency, team productivity, and launch outcomes.
- Proficiency with common program management, collaboration, and analytics tools (e.g., Jira, Asana, Salesforce, Tableau, Confluence, Slack).
- Operates with a continuous improvement orientation and passion for operational excellence.
Benefits
- In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product operationsprogram managementgo-to-market operationslaunch readiness frameworkKPI developmentdata analysisAI operationalizationcontinuous improvement
Soft skills
organizational skillsinfluencing skillsfacilitation skillscommunication skillsmentoringproblem-solvingstakeholder alignment
