Senior Product Operations Manager
Customer.io
Product Operations Manager
Luxury Presence
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $165,000 - $185,000 per year
Job Level
JuniorMid-Level
About the role
- Streamline the user research pipeline. Audit current workflows, remove bottlenecks, design scalable ops (recruiting participants, research scheduling, synthesis, insight distribution).
- Be the tooling architect. Own requirements, evaluation, and rollout of tools like Pendo, Mixpanel, Dovetail, or alternatives. Ensure the right mix of tooling across usage, experimentation, user feedback, and research.
- Define the “what and why” for the Product Intelligence roadmap. Act as the bridge between analytics, product, and ops — prioritize features, translate stakeholder needs, and champion impact.
- Process & systems design for cross-functional velocity. Build frameworks and operations that reduce friction between Product, Marketing, CS, Design, etc. Ensure launches are smoother, feedback loops are tight, responsibilities are clear.
- Hands-on execution & prototyping. Use AI tools, automation, scripts, dashboards, etc., to prototype new processes or tooling. You should be comfortable rolling up your sleeves.
- Change champion. Evangelize new tooling and processes, drive adoption, document best practices, and coach teams on new workflows and methodologies.
- Measure & iterate. Define metrics for ops effectiveness (e.g. time-to-insight, launch quality, research throughput) and continuously iterate your systems.
Requirements
- 2+ years in Product Operations, 5+ years professional experience in related roles
- You’ve applied AI/automation to research ops, process workflows, or tooling
- Demonstrated experience launching and scaling research operations in a dynamic environment
- Deep familiarity with (or ability to quickly master) modern product + research tools (Pendo, Mixpanel, Dovetail, FullStory, Looker, etc.)
- Strong data fluency — comfortable interpreting metrics, defining KPIs, writing queries or specs
- Excellent communication, stakeholder management, and influence skills
- A bias toward action — you’ll prototype, ship, iterate
- Experience working remotely and asynchronously
Benefits
- Autonomy and ownership in shaping core systems at the heart of our R&D practices
- Direct visibility and impact — every process you build moves the needle
- Collaboration with senior leadership (CoS, CPO)
- Opportunities to grow into a leadership role or own a team in the future
- A mission-driven culture that values experimentation, speed, and high standards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AIautomationdata fluencymetrics interpretationKPI definitionquery writingprocess workflowsresearch operationsprototypingsystems design
Soft skills
communicationstakeholder managementinfluencebias toward actioncoachingchange managementcollaborationproblem-solvingadaptabilityleadership
