Product Operations Analyst
SolV Independent Insurance Associates
PythonRPASQL
Product Operations Manager, iGaming
Sweeptech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Take full ownership of key operational areas of our gambling platform.
- Oversee and coordinate the work of multiple departments - operations, legal, finance, customer support, and CRM teams - while building performance processes and ensuring results through clear KPIs.
- Build and implement a system of KPIs for each team.
- Structure effective partnerships with external stakeholders and third-party providers.
- Partner with engineering, design, hr, recruitment, and marketing teams and product leadership across the company to ensure seamless operations and accurate data.
- Create and maintain operational documents, spreadsheets, and dashboards to support data-driven decision-making and informed business decisions.
- Collect and analyze team feedback to improve internal processes and services.
- Implement tools and automations to reduce manual work and increase efficiency.
- Identify bottlenecks and inefficiencies; lead process improvements and workflow optimization.
Requirements
- 3+ years of experience in Product Operations, Product Growth, Product/Project Management, or similar roles within a high-growth B2C tech startup/product in the iGaming/Gambling industry.
- Proven experience and expertise in the Online Gambling, iGaming, and CS2/CS:GO Skin Gambling ecosystem is a must.
- Proven experience building and scaling operational processes and systems from the ground up, preferably for early-stage igaming/gambling startups.
- Hands-on experience in building KPI systems and performance tracking.
- Systems thinking and the ability to navigate between portfolio, project, and team-level processes.
- Exceptional project management, organizational, and cross-functional collaboration skills.
- Excellent knowledge of the entire lifecycle of a product, from ideation to market launch and beyond.
- Knowledge of project and product management methodologies and tools.
- Understanding of billing systems, customer support, CRM operations, and risk/fraud management.
- Passion for gaming, esports, and the CS2/CS:GO community.
- Fluency in Ukrainian or Russian and proficiency in English for technical collaboration in a remote/global team setting.
- Ability to work within the CET/EET time zone.
Benefits
- Competitive compensation package (depends on your experience and skills).
- Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
- 29 business days of vacation and paid sick leave.
- Corporate equipment (laptops, monitors, etc.).
- Professional courses/certifications (200 EUR per year).
- Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
- Values-driven culture with a friendly and supportive work environment.
- Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KPI systemsperformance trackingproject managementoperational processesdata analysisworkflow optimizationsystems thinkingproduct lifecycle managementbilling systemsrisk management
Soft skills
organizational skillscross-functional collaborationproject managementcommunication skillsproblem-solvingleadershipteam feedback analysisprocess improvementstakeholder managementefficiency enhancement
