Product Operations Manager
Luxury Presence
Senior Product Operations Manager
Customer.io
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $180,000 per year
Job Level
Senior
About the role
- Audit, document, and modernize our product, design, and docs workflows, identifying opportunities for AI augmentation or automation.
- Drive consolidation of product feedback and tooling into Enterpret, including mapping inflows from existing and new systems of record within sales and customer experience.
- Lead the maintenance and adoption of Enterpret as our product intelligence platform, maximizing cross-functional engagement and ensuring it serves as the system of record for product feedback and insights.
- Build and deploy Slack-based AI bots using no-code platforms to answer common internal product questions.
- Collaborate with Product and Design leads to archive and clean up legacy content wherever it lurks—removing stale docs and improving discoverability.
- Serve as an execution-oriented partner to the VP of Product & Design, assisting with special projects, deliverables, and acting as a go-to resource on operational and cross-functional matters.
Requirements
- 7+ years of experience in Operations, Strategy, Program Management, or related role within a technology consulting or SaaS technology company.
- Proven ability to audit, clean, and consolidate fragmented processes and tools into clear, centralized systems.
- Experience with the operation and maintenance of SaaS platforms like Enterpret and Linear.
- Strong strategic thinking and communication skills—comfortable developing presentations, talk tracks, and messaging for both internal and external audiences.
- Comfort working independently and cross-functionally at all levels of the organization—especially in fast-moving or ambiguous environments.
- Executive presence and the ability to partner with leadership on high-impact projects and strategic initiatives.
- Curiosity and initiative to explore AI tools for internal efficiency, such as AI-powered bots, auto-triage, or smart documentation.
- Exceptional attention to detail and organizational skills, especially when managing documentation, access, or workflow dependencies.
- A pragmatic communicator who values clarity and async collaboration across time zones.
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
auditdocumentationmodernizationAI augmentationautomationprocess consolidationSaaS platformsno-code platformsproduct feedbackworkflow management
Soft skills
strategic thinkingcommunicationindependent workcross-functional collaborationexecutive presencecuriosityinitiativeattention to detailorganizational skillspragmatic communication
