Senior Manager, Customer Centricity – Business Cards & Payments
Capital One
Field Clinical Manager
ZOLL Medical Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $160,000 per year
Job Level
JuniorMid-Level
About the role
- Lead a team of highly engaged Clinical and Technical Specialists
- Optimize clinical coverage efficiency and patient care outcomes by deploying Clinical and Technical Specialists effectively
- Assist with the consistent implementation of the ZOLL Respicardia Service & Support Commitment
- Partner closely with cross-functional teams (i.e., Sales, Clinical Training, Operations) to ensure seamless service integration and coverage optimization
- Proactively build a pipeline of potential clinical candidates for future growth opportunities, ensuring a high level of talent readiness
- Maintain and monitor team workload, performance, and quality
- Assess and manage direct reports’ learning and development opportunities
- Conduct annual and ongoing performance reviews with recommendations for compensation changes, promotions, and disciplinary action as appropriate
- Participate in the interviewing, hiring, and retention of highly engaged and diverse employees
- Set a professional example in alignment with ZOLL’s Leadership Qualities
Requirements
- Bachelor's Degree or equivalent required
- Advanced Degree preferred
- 2+ years of management or leadership experience required
- Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups preferred
- Demonstrated knowledge of the regulatory and compliance requirements associated with sales conduct
- Strong communication and interpersonal skills with the ability to build relationships and present information clearly
- Proven knowledge and understanding of the medical device field
- Ability to work effectively with cross-functional teams
- Self-motivated and independent, with the ability to work autonomously in a dynamic environment
- Excellent organizational skills, attention to detail, and customer service orientation
- Ability to travel 40-60% of working hours (domestically)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cardiac Rhythm Managementregulatory complianceperformance managementtalent developmentservice integration
Soft skills
leadershipcommunicationinterpersonal skillsorganizational skillscustomer service orientationself-motivatedindependent workattention to detail
Certifications
Bachelor's DegreeAdvanced Degree
