Capital One

Senior Manager, Customer Centricity – Business Cards & Payments

Capital One

full-time

Posted on:

Location Type: Remote

Location: Remote • Virginia • 🇺🇸 United States

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Salary

💰 $175,500 - $200,300 per year

Job Level

Senior

About the role

  • Partners with across BC&P to deliver on the roadmap, owning and directing work across teams to ensure high quality, on time delivery
  • Drives innovation in process and execution across our portfolio
  • Creates executive-ready presentations and materials
  • Leads special projects autonomously and through partnership with cross functional teams
  • Prioritize and focus leaders in a number of key areas
  • Understand the senior leader’s intent and vision, lead other leaders to drive and track the senior leader’s goals and priorities
  • Tackle and solve issues through escalation and articulate the issues that need to be resolved to elevate the team and allow easy accountability
  • Work closely with all business units and functions to align operations with strategy
  • Influence across all levels of the organization and across organizations
  • Develop relationships within direct and extended teams to serve as an informed and helpful sounding board and thought partner

Requirements

  • Bachelor’s Degree or military experience
  • At least 7 years of experience in Project Management, Process Management or Agile Delivery
  • At least 3 years of experience working with senior stakeholders across different business functions
  • At least 3 years of experience writing communications and presentations for leadership and non-leadership audiences
  • Master’s Degree in Business Administration (MBA) (preferred)
  • 3+ years of experience driving organizational change and operational excellence (preferred)
  • 4+ years of experience writing communications and presentations for leadership and non-leadership audiences (preferred)
  • Chief of Staff experience (preferred)
  • Experience working closely with executives (preferred)
Benefits
  • Health insurance
  • 401(k) matching
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Project ManagementProcess ManagementAgile DeliveryOrganizational ChangeOperational ExcellenceExecutive CommunicationPresentation Skills
Soft skills
LeadershipCollaborationInfluenceRelationship BuildingProblem SolvingAccountabilityStrategic Alignment
Certifications
Bachelor’s DegreeMaster’s Degree in Business Administration (MBA)
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