Customer Support Specialist, Spanish Speaker
Zippy
Spring
Customer Support Specialist, Bilingual – Spanish
Zippy
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
JuniorMid-Level
Tech Stack
Spring
About the role
- Serve as the face of Zippy, providing best-in-class service and supporting customers’ home ownership journey
- Assist customers over the phone with website assistance, escrow, payment options, and payoff requests
- Conduct outbound calls to welcome customers and handle inbound/outbound customer service calls
- Process loan payments and perform appropriate account maintenance
- Adapt to changing policies and procedures while maintaining high quality of work
- Utilize learning materials during calls and implement knowledge with speed and accuracy
- Meet and/or exceed team, quality, and customer service goals
- Collaborate within the servicing team; potential career growth into supervisory roles, escrow, property taxes, and more
Requirements
- 2+ years of experience in mortgage or servicing customer service
- Proven track record of achieving outstanding customer satisfaction and quality reviews
- Comfortable working in a fast-paced startup environment
- Willingness to maintain and ensure a high level of integrity
- Proactive and self-motivated; comfortable with high responsibility in ambiguous situations
- Excellent written and verbal communication skills
- Comfort learning new technologies (Loan Pro, FICS, OneDrive, Asana, proprietary software)
- Fluent in Spanish
- Must reside in one of the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Wisconsin
