Customer Support Specialist, Spanish Speaker
Zippy
Spring
Strategic Customer Success Manager, Partners
Spring Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $132,000 - $165,000 per year
Job Level
SeniorLead
Tech Stack
Spring
About the role
- Serve as relationship owner, product expert, and mental health advocate for a book of business made up of Spring Health’s largest health plan customers
- Develop and maintain positive working relationships with health plan leaders as a trusted advisor
- Quickly secure strong alliance with core internal partners across product, clinical, data science, operations, legal/compliance, and finance to advocate for health plan customers
- Closely monitor performance metrics to ensure Spring Health follows through on all contractual commitments and service delivery
- Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success criteria and collective goals
- Own the customer lifecycle overseeing implementation, contract upsells, and renewal strategy including timely action plans; engagement campaign ideation, strategy & execution; ongoing reporting and insights to deliver data-driven recommendations; business review creation and presentation to senior health plan executives and business leaders
- Deliver key customer feedback and spearhead projects cross-functionally to drive process improvements
- Provide sales support and sales enablement as needed
- Drive variable revenue through targeted member engagement strategies
Requirements
- Bachelor’s degree or higher preferred
- A deep passion to transform the U.S. healthcare system, especially mental health
- 10+ years of experience in account management/sales/customer success/healthcare management
- Experience managing health plan relationships is highly preferred
- Outstanding communication skills with a thoughtful and collaborative approach
- High integrity, organizational skills, and attention to detail
- Ability to thrive in a fast-paced and high-pressure environment
- Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
- Proven track record of portfolio retention and growth
- Ability to reconcile data from multiple sources to continually drive value
- Willing and able to travel as necessary (approx. 10-15%)
