Zippy

Customer Support Specialist, Spanish Speaker

Zippy

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona

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Salary

💰 $18 - $20 per hour

Job Level

Mid-LevelSenior

Tech Stack

Spring

About the role

  • Serve as the face of Zippy, representing the company by providing best-in-class service and supporting customers’ journey in home ownership
  • Conduct outbound calls to provide a warm welcome to our customers
  • Handle inbound and outbound Customer Service calls, assisting borrowers with website assistance, escrow, payment options and payoff requests
  • Process loan payments
  • Adapt to changing policy and procedures while maintaining a high quality of work
  • Utilize learning materials while on calls and implement learnings into conversations with speed and accuracy
  • Meet and/or exceed team, quality and customer service goals
  • Collaborate with Servicing & Closing team to create a delightful customer experience and deepen customer relationships through digital solutions

Requirements

  • 4+ years of experience in customer service or similar role
  • Proven track record of achieving outstanding customer satisfaction and quality reviews
  • Comfortable working in a fast-paced startup environment
  • Willingness to maintain and ensure a high level of integrity
  • Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility in somewhat ambiguous situations
  • Excellent written and verbal communication skills
  • Comfort learning new technologies – Zippy uses Loan Pro, FICS, OneDrive (Microsoft systems), Asana and our proprietary custom built software
  • Fluent in Spanish
  • Must reside in one of the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Wisconsin