Legal Marketing and Case Support Specialist
Job Duck
Customer Support Specialist, Spanish Speaker
Zippy
full-time
Posted on:
Location: Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Mid-LevelSenior
Tech Stack
Spring
About the role
- Serve as the face of Zippy, representing the company by providing best-in-class service and supporting customers’ journey in home ownership
- Conduct outbound calls to provide a warm welcome to our customers
- Handle inbound and outbound Customer Service calls, assisting borrowers with website assistance, escrow, payment options and payoff requests
- Process loan payments
- Adapt to changing policy and procedures while maintaining a high quality of work
- Utilize learning materials while on calls and implement learnings into conversations with speed and accuracy
- Meet and/or exceed team, quality and customer service goals
- Collaborate with Servicing & Closing team to create a delightful customer experience and deepen customer relationships through digital solutions
Requirements
- 4+ years of experience in customer service or similar role
- Proven track record of achieving outstanding customer satisfaction and quality reviews
- Comfortable working in a fast-paced startup environment
- Willingness to maintain and ensure a high level of integrity
- Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility in somewhat ambiguous situations
- Excellent written and verbal communication skills
- Comfort learning new technologies – Zippy uses Loan Pro, FICS, OneDrive (Microsoft systems), Asana and our proprietary custom built software
- Fluent in Spanish
- Must reside in one of the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Wisconsin
