Zippy

Operations

• Ensure accurate and timely processing of manufactured home and vehicle titles.
• Monitor and manage the title inbox, ensuring timely responses and follow-ups.
• Work with state and county agencies to clarify processes and resolve discrepancies.
• Identify and resolve title errors quickly and accurately.
• Partner with retailers to ensure titles are properly completed and transferred to borrowers.
• Process titles for repossessed vehicles and homes.
• Meet SLA requirements for investor-placed titles.
• Maintain compliance, resolve discrepancies, and support borrowers and investors.
• Support other titling tasks as needed to ensure smooth operations and collaborate with internal teams.

Title Operations Specialist

Customer Support

• Serve as the face of Zippy, representing the company by providing best-in-class service and supporting customers’ journey in home ownership
• Conduct outbound calls to provide a warm welcome to our customers
• Handle inbound and outbound Customer Service calls, assisting borrowers with website assistance, escrow, payment options and payoff requests
• Process loan payments
• Adapt to changing policy and procedures while maintaining a high quality of work
• Utilize learning materials while on calls and implement learnings into conversations with speed and accuracy
• Meet and/or exceed team, quality and customer service goals
• Collaborate with Servicing & Closing team to create a delightful customer experience and deepen customer relationships through digital solutions

Customer Support Specialist, Spanish Speaker

Account Manager

• Zippy focused exclusively on manufactured home loans, offering a seamless, digital experience.
• Manage and strengthen client relationships, educate clients on Zippy's loan processes and technology, and ensure clear communication of process updates.
• Drive revenue growth by increasing loan applications and funding from clients, while identifying and communicating growth barriers to leadership.
• Track performance metrics, particularly market share, and manage client data in Salesforce.
• Advocate for clients' interests within the organization and bridge the gap between clients and internal teams.
• Provide on-site and remote training for dealer sales and transactions teams on Zippy’s processes and technology.
• Build processes for a new channel including defining territories, outreach cadence, and foundational procedures for future teammates.
• Represent clients to leadership and origination teams, ensuring compliance and regulatory oversight.
• Travel ramping up over time, ultimately reaching as much as 80% as Zippy expands its dealer footprint.

Partner Account Manager, Manufactured Housing Dealer Guide

• Zippy founded to make getting a loan for a manufactured home simple, fast, and fully online; remote-first company headquartered in Dallas, TX
• Manage and strengthen client relationships, educate clients on Zippy's loan processes and technology, and ensure clear communication of process updates
• Drive revenue growth by increasing loan applications and funding from clients, while identifying and communicating growth barriers to leadership
• Diligent performance tracking, particularly in market share metrics, and meticulous management of client data in Salesforce
• Advocate for clients' interests within the organization and bridge gap between clients and internal teams
• Travel requirements ramp up over time, ultimately reaching as much as 80% as Zippy expands its dealer footprint
• Responsibilities include Relationship Owner, Client Success, Revenue Growth, Training & Enablement, Communications, Performance Tracking, CRM Management, Zippy Process Knowledge, Process Building, Client Representation, Subject Matter Expert, Deep Client Understanding, Market Awareness & Competitive Positioning, Compliance & Regulatory Oversight

Title Operations Specialist

Customer Support Specialist, Spanish Speaker

Partner Account Manager, Manufactured Housing Dealer Guide

Dealer Guide, Partner Account Manager