Zippy

Counselor

• Conduct outbound calls to our customers who are behind on home loan payments, demonstrating professionalism and empathy throughout interactions.
• Assess customers' financial situations, understanding the reasons behind payment delinquency, and collaborate to find suitable solutions
• Utilize strong negotiation skills to establish feasible payment plans or alternative arrangements while adhering to company policies and regulations.
• Accurately document all customer interactions and agreements, ensuring compliance with legal and company requirements.
• Educate customers on the importance of timely payments, potential consequences of non-payment, and available resources to support them.
• Resolve customer concerns and disputes effectively, maintaining a positive and professional relationship to encourage continued cooperation.
• Provide regular updates on collection efforts, identifying trends and recommending improvements to management

Loan Counselor

Compliance

• Regulatory Updates: Stay informed about changes in state and federal regulations related to chattel loan origination and servicing operations. Assess the impact of regulatory changes on company policies and procedures.
• Project Management: Coordinate compliance-related projects, ensuring timely execution and adherence to regulatory requirements. Collaborate with cross-functional teams to implement compliance initiatives effectively.
• Research and Analysis: Conduct thorough research on regulatory developments, industry trends, and best practices. Analyze existing policies and procedures to identify gaps and recommend enhancements.
• Policy and Procedure Development: Draft, revise, and maintain compliance policies and procedures to reflect regulatory requirements and company objectives.
• Regulatory Exams Assistance: Assist with regulatory examinations and audits. Compile and organize documentation, reports, and data requested by regulators.
• Licensing and Reporting: Assist in the submission of company and employee license application and the ongoing maintenance of such. Preparation and submission of NMLC Mortgage Call Report and other required reporting.

Compliance Specialist

Business Development Rep

• Own new business development across Zippy’s community channel - identifying, engaging, and contracting new partners while expanding existing relationships through additional community activations.
• Serve as the senior relationship owner for key community operators, driving strategic alignment, revenue expansion, and long-term partnership success.
• Collaborate with leadership to define, execute, and scale partner growth strategies within assigned markets or portfolios.
• Lead strategic business reviews and performance planning sessions with enterprise partners to ensure alignment on mutual goals and growth initiatives.
• Analyze performance data to identify trends, barriers, and opportunities that increase loan applications and funded volume.
• Manage the complete onboarding workflow for new partners and communities, ensuring accuracy, compliance, and timely activation.
• Coordinate collection and execution of legal amendments, financial documentation, retailer licenses, ACH information, and Power of Attorney for titling.
• Partner with Risk, Accounting, and Operations to ensure all onboarding requirements meet state and regulatory standards.
• Deliver process training and platform walkthroughs for new partner teams, ensuring confident adoption of Zippy’s technology and workflows.
• Own the partner lifecycle from onboarding through adoption and optimization, ensuring continued engagement, performance, and satisfaction.
• Collaborate with Product Marketing and Originations Sales to activate partners through co-marketing initiatives, events, and educational content.
• Track partner satisfaction, identify risks, and develop retention strategies to ensure long-term success and origination process alignment.
• Drive engagement with Zippy’s digital tools to increase efficiency and consistency across the partner network.
• Track and analyze partner performance through Salesforce and internal dashboards, reporting key metrics such as market share, application volume, and funded loans.
• Maintain complete, accurate partner and community data within CRM systems.
• Provide regular insights and recommendations to leadership to guide forecasting, resource allocation, and strategic decisions.
• Collaborate with all departments at Zippy servicing as the voice and advocate for community partners to streamline partner onboarding, enhance workflows, and reduce friction.
• Contribute to the design and optimization of scalable onboarding processes, leveraging automation, templates, and CRM enhancements.
• Provide structured feedback to Product, Engineering, and Operations to inform technology improvements and strengthen the partner experience.

Enterprise Business Development Executive – MH Communities

Community Manager

• Own the full revenue metrics and market share position of your assigned portfolio.
• Drive measurable growth in applications, funded loans, and average loan size.
• Identify, quantify, and execute against performance gaps and revenue opportunities within each account.
• Diagnose structural growth blockers (e.g., product gaps, pricing, state limitations, operational friction) and escalate quantified impact to leadership.
• Forecast performance trends and proactively build action plans to achieve growth targets and defend share among assigned accounts.
• Serve as the primary relationship owner and trusted advisor for assigned clients.
• Build strong, credible relationships with operators and key stakeholders.
• Expand revenue through strategic account development, onboarding new locations, and deepening product adoption.
• Lead proactive growth conversations rather than reactive support interactions.
• Operate as the manager of your portfolio, accountable for growth, retention, and performance of assigned accounts.
• Maintain deep visibility into pipeline activity, funding trends, conversion rates, and unrealized potential.
• Develop and execute strategic account plans aligned to each partner’s opportunity.
• Ensure partners are fully trained and aligned on Zippy’s end-to-end process (marketing through funding).
• Drive operational discipline to improve pull-through, speed, and borrower experience.
• Collaborate cross-functionally to resolve systemic issues and file-level friction impacting performance.
• Track and report on key performance indicators including market share, application volume, funded volume, and revenue trends.
• Maintain accurate, actionable account and contact data in Salesforce.
• Use data to inform strategic decisions and prioritize time allocation.
• Represent client insights internally while protecting Zippy’s commercial interests.
• Provide structured feedback on product gaps, operational inefficiencies, and revenue opportunity.
• Influence cross-functional teams to prioritize initiatives that unlock portfolio growth.
• Maintain deep knowledge of Zippy’s loan process, underwriting standards, technology, and funding requirements.
• Serve as a trusted expert for both clients and internal stakeholders.
• Continuously seek learning to strengthen commercial and operational effectiveness.

Community Guide

Account Manager

• Own the full revenue metrics and market share position of your assigned portfolio.
• Drive measurable growth in applications, funded loans, and average loan size.
• Identify, quantify, and execute against performance gaps and revenue opportunities within each account.
• Diagnose structural growth blockers (e.g., product gaps, pricing, state limitations, operational friction) and escalate quantified impact to leadership.
• Forecast performance trends and proactively build action plans to achieve growth targets and defend share among assigned accounts.
• Serve as the primary relationship owner and trusted advisor for assigned clients.
• Build strong, credible relationships with operators and key stakeholders.
• Expand revenue through strategic account development, onboarding new locations, and deepening product adoption.
• Lead proactive growth conversations rather than reactive support interactions.
• Maintain deep visibility into pipeline activity, funding trends, conversion rates, and unrealized potential.
• Develop and execute strategic account plans aligned to each partner’s opportunity.
• Ensure partners are fully trained and aligned on Zippy’s end-to-end process (marketing through funding).
• Drive operational discipline to improve pull-through, speed, and borrower experience.
• Collaborate cross-functionally to resolve systemic issues and file-level friction impacting performance.
• Track and report on key performance indicators including market share, application volume, funded volume, and revenue trends.
• Maintain accurate, actionable account and contact data in Salesforce.
• Use data to inform strategic decisions and prioritize time allocation.
• Represent client insights internally while protecting Zippy’s commercial interests.
• Provide structured feedback on product gaps, operational inefficiencies, and revenue opportunity.
• Influence cross-functional teams to prioritize initiatives that unlock portfolio growth.
• Maintain deep knowledge of Zippy’s loan process, underwriting standards, technology, and funding requirements.
• Serve as a trusted expert for both clients and internal stakeholders.
• Continuously seek learning to strengthen commercial and operational effectiveness.

Account Manager – MH Community Operator

Accountant

• Monitor and proactively validate loan-level transactions within FICS for completeness and accuracy using defined QA checks, exception thresholds, and documented evidence standards.
• Partner with the Servicing team to research, resolve, and correct discrepancies by owning exceptions, remediation process, and recurrence prevention.
• Ensure servicing system activity ties back accurately to the general ledger through routine subledger-to-GL tie-outs (principal, interest, fees, escrow) and documented variance investigation/resolution.
• Own the end-to-end T&I (escrow) process including tracking, reconciliations, and exception management including shortage/surplus handling and disbursement controls.
• Develop and document clear procedures for escrow accounting and oversight.
• Reconcile escrow-related activity to the GL and investigate variances to closure, with root-cause documentation and control improvements for repeat variance drivers.
• Own and drive month-end close activities related to loan portfolios for assigned areas (escrow/T&I, servicing subledger tie-outs), including close calendar adherence, deliverable quality, and audit-ready support.
• Perform and document GAAP-related accounting analysis for loan servicing-related topics as needed, serving as a functional SME input to the Director/Controller.
• Support the director with preparation, quality control, and continuous improvement of investor reporting packages, including data integrity checks and tie-outs to source systems and the GL.
• Identify control gaps and implement process improvements as an owner: propose solutions, influence how work is done, and drive adoption across stakeholders.
• Operate independently in a remote-first environment with strong accountability by structuring day-to-day priorities, reporting progress on a regular cadence, and taking accountability for outcomes with limited supervision.
• Own recurring “escrow health” reporting (aged escrow items, pending disbursements, negative escrow, unreconciled cash) and drive action with Servicing to resolve borrower-impacting issues.
• Establish and maintain audit-ready documentation for key controls (reconciliations, approvals, exception logs, evidence retention) and support internal/external audits with minimal rework.
• Provide moderate guidance/coaching to lower-level professionals and set a standard for communication and cross-functional collaboration within the loan accounting workflow.

Loan Counselor

Compliance Specialist

Enterprise Business Development Executive – MH Communities

Community Guide

Account Manager – MH Community Operator

Senior Loan Accountant