Zippy

Salesforce Administrator

• Own Salesforce administration, including user setup, permissions, profiles, roles, and access controls.
• Manage support intake and triage, resolving Tier 1 and Tier 2 issues across Salesforce.
• Build and maintain objects, fields, page layouts, and validation rules.
• Maintain data integrity through monitoring, cleanup, deduplication, and governance processes.
• Create and maintain dashboards, reports, and analytics to support business decision-making.
• Support release management, sandbox testing, deployments, and documentation of changes.
• Maintain integrations between Salesforce and external systems, partnering with Engineering as needed.
• Develop and enforce Salesforce best practices, standards, and process documentation.
• Support training and enablement for internal teams to ensure good practices.
• Perform other duties as assigned to support organizational or operational priorities.

Manager

• End-to-end execution of bankruptcy (Ch. 7, 11, 13) workflows—filings, claims, timelines, and resolution
• Management of replevin/legal recovery processes from referral through judgment and resolution
• Day-to-day oversight of legal vendors with clear performance expectations, SLAs, and accountability
• Driving cycle time reduction from default → legal resolution
• Maximizing net recovery outcomes while managing legal expenses
• Building and refining workflows, playbooks, and SOPs that scale
• Real-time pipeline visibility and reporting (what’s stuck, what’s moving, what needs escalation)
• Cross-functional coordination with Collections, Customer Experience, and Asset Management to ensure accounts progress through legal channels efficiently
• Identifying bottlenecks in legal/default workflows and implementing solutions quickly

Default Servicing Manager – Bankruptcy & Foreclosure/Replevin

Operations

• Own investor findings & remediation: Identify and resolve post-close defects with QA and internal teams. Drive fixes quickly to meet investor timelines and avoid delays.
• Manage loan sale & investor delivery: Prepare and deliver loan packages to investors. Track which loans are sellable vs. blocked and act.
• Keep loans moving off the warehouse line: Monitor aging and ensure loans do not sit too long. Reduce capital exposure by pushing loans through funding/sale.
• Coordinate funding readiness: Validate all prior-to-funding conditions are cleared. Reconcile payoffs, liens, and funding details. Signal Accounting when loans are ready to be funded.
• Troubleshoot insurance issues: Ensure policies are bound correctly. Resolve discrepancies that could delay funding or sale.
• Growth & leadership opportunity: This role begins as an individual contributor with full ownership of post-close operations, with a clear path to team leadership and broader functional ownership as the business scales.

Senior Post Close Operations Specialist

DevOps Engineer

• Grow and lead a high-performing organization across DevOps, IT, and Security.
• Define and execute strategic roadmaps aligned with company objectives, technology priorities, and regulatory requirements.
• Establish a results-driven culture focused on measurable outcomes, operational excellence, and continuous improvement.
• Partner with senior leadership (VP+) to align on long-term strategy.
• Guide and oversee DevOps architecture.
• Drive adoption of modern DevOps practices with a focus on developer self-service.
• Ensure high availability and disaster recovery capabilities across all systems.
• Optimize cost, performance, system resilience, and developer productivity.
• Direct IT operations including end-user support, device management, SaaS administration, and corporate systems.
• Ensure efficient, secure, and scalable IT service delivery across the organization.
• Standardize processes, implement tools, and automate for quality and efficiency.
• Own and evolve the company’s security posture.
• Ensure compliance with applicable regulatory frameworks and internal policies.
• Lead risk management and vulnerability management programs.
• Partner with product engineering teams to embed security practices in their work.
• Report key metrics (e.g. core infra uptime, security posture, incidents).
• Use data to drive continuous improvements.
• Identify and solve complex operational and technical challenges autonomously.
• Collaborate with other teams to support company initiatives with a helpful spirit.
• Foster a culture of transparency, accountability, and constructive communication across departments while advising on infrastructure, IT, and security matters.
• Set clear priorities aligned with department and company strategy.
• Mentor and develop contributors and leaders.
• Provide regular, actionable feedback and performance management.
• Promote a structured, results-oriented way of working across teams.
• Serve as a role model in problem-solving, collaboration, and conflict resolution.
• Anticipate hiring needs and advocate for headcount, providing justification, job descriptions, and implement hiring practices for your area within the Technology department hiring and interviewing framework.

Director of DevOps, IT, Security

• Own drafting, updating, and maintenance of underwriting guidelines and credit policy
• Translate investor guidelines and overlays into clear, actionable internal standards
• Ensure alignment between internal policy, investor requirements, and operational practices
• Maintain documentation of policy interpretations and decisions for consistency and auditability
• Maintain and enhance underwriting authority structures, including approval tiers and escalation paths
• Support testing and validation of underwriting authority frameworks
• Ensure consistent application of authority levels across underwriting teams
• Identify gaps or inconsistencies in decisioning and recommend corrective actions
• Serve as the first point of contact for guideline questions and credit policy clarifications
• Provide clear and consistent interpretations of underwriting standards
• Evaluate edge cases and provide structured, well-reasoned decisions
• Escalate only material or novel scenarios as appropriate
• Develop and maintain guideline grids, investor overlay matrices, decision trees, and reference materials
• Improve usability and accessibility of credit guidance across underwriting and operations
• Reduce reliance on ad hoc decision making through structured tools and documentation
• Review defaulted loans and perform root cause analysis
• Identify trends and potential gaps in underwriting, policy, or guideline clarity
• Provide recommendations for policy or process improvements based on findings
• Support continuous improvement of credit standards through data driven insights
• Maintain credit risk policies and procedures in alignment with approved practices
• Ensure documentation supports audit readiness and control requirements
• Support internal and external audits by providing evidence of policy application and governance practices
• Track and document changes to guidelines and policy over time
• Final authority on routine guideline interpretations and credit policy clarifications
• Approval authority for standard policy and procedure updates within defined parameters
• First pass review and assessment of defaulted loans for purposes of policy feedback and improvement
• Escalation of material, high risk, or novel scenarios to VP of Risk
• Operates as a senior individual contributor with functional ownership of credit policy and governance
• No direct people management responsibilities
• Expected to influence underwriting, operations, and cross functional stakeholders
• Acts as the primary gatekeeper for credit policy interpretation and application

Senior Manager, Credit Risk

Analyst

• Support intake and tracking of business control changes
• Maintain visibility into change status, approvals, and timelines
• Follow up with stakeholders to ensure timely progression through required steps
• Review submitted documentation for completeness and adherence to defined standards
• Ensure required artifacts are present prior to stakeholder review, including:
• Intake forms
• Impact summaries
• Supporting documentation
• Return incomplete or unclear submissions to business owners for revision
• Confirm that impacted teams have updated procedures prior to implementation
• Validate that documentation reflects the intended change at a high level
• Escalate gaps where procedures are missing, outdated, or inconsistent
• Coordinate required reviews across relevant teams such as Compliance, IT, and Operations
• Track approvals and ensure all required stakeholders are included
• Document approval status and maintain records
• Enforce “no implementation without required approvals” standards
• Identify and escalate instances of non adherence to control processes
• Support consistent use of defined templates and workflows
• Maintain organized and complete records of all control related activities
• Ensure documentation is audit ready and centrally accessible
• Track issues identified during the change process
• Follow up on open items and escalate when needed
• Support remediation tracking to closure
• Can require completion of documentation before progressing changes
• Can flag and escalate missing approvals or control gaps
• Cannot approve business decisions, strategy, or procedural content
• Works within an established controls framework
• Focuses on execution and coordination
• No direct people management responsibilities
• Partners with business and functional teams to support compliant change execution

Business Controls Analyst

Account Executive

• Own the full revenue metrics and market share position of your assigned portfolio.
• Drive measurable growth in applications, funded loans, and average loan size.
• Identify, quantify, and execute against performance gaps and revenue opportunities within each account.
• Diagnose structural growth blockers (e.g., product gaps, pricing, state limitations, operational friction) and escalate quantified impact to leadership.
• Forecast performance trends and proactively build action plans to achieve growth targets and defend share among assigned accounts.
• Serve as the primary relationship owner and trusted advisor for assigned clients.
• Build strong, credible relationships with operators and key stakeholders.
• Expand revenue through strategic account development, onboarding new locations, and deepening product adoption.
• Lead proactive growth conversations rather than reactive support interactions.
• Operate as the manager of your portfolio, accountable for growth, retention, and performance of assigned accounts.
• Maintain deep visibility into pipeline activity, funding trends, conversion rates, and unrealized potential.
• Develop and execute strategic account plans aligned to each partner’s opportunity.
• Ensure partners are fully trained and aligned on Zippy’s end-to-end process (marketing through funding).
• Drive operational discipline to improve pull-through, speed, and borrower experience.
• Collaborate cross-functionally to resolve systemic issues and file-level friction impacting performance.
• Track and report on key performance indicators including market share, application volume, funded volume, and revenue trends.
• Maintain accurate, actionable account and contact data in Salesforce.
• Use data to inform strategic decisions and prioritize time allocation.
• Represent client insights internally while protecting Zippy’s commercial interests.
• Provide structured feedback on product gaps, operational inefficiencies, and revenue opportunity.
• Influence cross-functional teams to prioritize initiatives that unlock portfolio growth.
• Maintain deep knowledge of Zippy’s loan process, underwriting standards, technology, and funding requirements.
• Serve as a trusted expert for both clients and internal stakeholders.
• Continuously seek learning to strengthen commercial and operational effectiveness.

Inside Sales Representative – MH Community Operator

Inside Sales

Inside Sales Account Manager – MH Community Operator

Bilingual

• Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines
• Verify borrower information, including income, employment, credit history, and assets.
• Organize and maintain loan files, ensuring all necessary documentation is included
• Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
• Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
• Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
• Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
• Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.
• Utilize mortgage software and other relevant tools to track and update loan status accurately.
• Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping.