Default Servicing Manager – Bankruptcy & Foreclosure/Replevin

Zippy

Default Servicing Manager managing bankruptcy and legal recovery processes for Zippy's chattel loan portfolio. Driving execution, improving timelines, and ensuring performance metrics are met.

Posted 5/15/2026full-timeRemote • Arizona, Connecticut, Florida, Illinois, Louisiana, Maryland, Missouri, Montana, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Wisconsin • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

End-to-end execution of bankruptcy (Ch. 7, 11, 13) workflows—filings, claims, timelines, and resolution
Management of replevin/legal recovery processes from referral through judgment and resolution
Day-to-day oversight of legal vendors with clear performance expectations, SLAs, and accountability
Driving cycle time reduction from default → legal resolution
Maximizing net recovery outcomes while managing legal expenses
Building and refining workflows, playbooks, and SOPs that scale
Real-time pipeline visibility and reporting (what’s stuck, what’s moving, what needs escalation)
Cross-functional coordination with Collections, Customer Experience, and Asset Management to ensure accounts progress through legal channels efficiently
Identifying bottlenecks in legal/default workflows and implementing solutions quickly

Requirements

What you’ll need

8+ years in default servicing with direct ownership of bankruptcy and legal recovery processes
Strong working knowledge of bankruptcy procedures and UCC Article 9 (replevin)
Experience managing attorneys and legal vendors with a focus on performance and efficiency
Proven track record of improving timelines, recoveries, and operational execution
Comfortable working in a fast-paced, build-as-you-go environment
Data-driven mindset with the ability to manage a pipeline, not just individual cases.
Nice to Have: Chattel, manufactured housing experience; Experience in a scaling or high-growth servicing platform.

Benefits

Comp & perks

Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
Paid Time Off: We offer generous PTO—and we encourage you to use it!
Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
Parental Leave: We provide paid parental leave to support you and your growing family.
No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.

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Applicant Tracking System Keywords

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Hard Skills & Tools

bankruptcy proceduresUCC Article 9legal recovery processesworkflow managementdata analysisperformance managementpipeline managementtimelines improvementoperational execution

Soft Skills

cross-functional coordinationproblem-solvingaccountabilitycommunicationleadershipadaptabilitydata-driven mindset