Operations

• Support Solutions Consulting and Implementation teams by performing environment configuration, integrations, and data mappings (no direct client interaction)
• Execute key configuration tasks to drive adoption and quality for accounts via internal teams (SC/CSM/Support)
• Manage work across multiple internal stakeholders; prioritize effectively and deliver on time
• Collaborate with Product/Engineering on which requests to support; provide clear internal recommendations and trade-offs
• Continuously improve internal post-sales workflows to accelerate time-to-value
• Create and maintain internal documentation, playbooks, and an up-to-date knowledge base
• LaunchDarkly Engineering Support: manage and audit feature flags, targeting rules, controlled rollouts; validate experiments and partner with ENG for safe rollbacks
• Ad-Hoc Engineering Support: own escalated technical issues—triage, reproduce, coordinate hotfixes, and communicate updates; capture lessons learned
• AWS Platform Support: collaborate on IAM checks, configuration validation, service health monitoring; provide cost and usage insights and escalate against error budgets
• Punchout/eProcurement Troubleshooting: lead end-to-end debugging of cXML/OCI integrations (headers, mappings, auth, response codes); coordinate with ENG and Datadog for monitoring signals and create durable playbooks
• Reporting & Insights: build and maintain Salesforce dashboards; use Slack access to develop insights, automate reporting, and support client health visibility
• Access Governance & Security Compliance: maintain least-privilege access for sensitive accounts; enforce non-contractor access rules and coordinate reviews with Security/IT

Solutions Operations Analyst

Business Operations

• Lead and execute strategic projects that drive business outcomes across multiple functions, helping Zip scale operations effectively
• Collaborate cross-functionally with teams across the business to implement strategic initiatives and ensure alignment on key business objectives
• Design new business processes “zero-to-one” and optimize existing processes and systems for “one-to-ten” improvements in operational efficiency and scalability
• Analyze operational data, identify trends and pain points, and provide actionable insights to improve business performance
• Work directly with senior leadership to creatively identify and capture the business’ biggest opportunities
• Drive change management initiatives, helping teams adapt to new tools, systems, and processes

Business Operations Associate

Technical Product Manager

• Zip builds a purpose-built procurement platform used by enterprises like OpenAI, Snowflake, and Coinbase to manage vendor spend.
• First Technical Program Manager at Zip to establish programs, processes, and operational rigor across Engineering, Product, and Design.
• Lead the Managed Release Process: coordinate monthly feature releases, track feature flags, and align engineering timelines with GTM teams.
• Feature Flag Lifecycle Management: drive process improvements around creation, usage, and cleanup of feature flags.
• Incident & Bug Management: own follow-up processes for incidents and top bugs, including corrective actions and retrospectives.
• Performance Regression Oversight: track performance regressions, coordinate resolutions, and escalate as necessary.
• Cross-Team Project Coordination: manage interdependencies, unblock workflows, and align on timing, ownership, and integration needs.
• Vendor Management: oversee select technical vendors, including usage forecasting, access management, renewals, and credit tracking.

Senior Technical Program Manager

Account Manager

• Act as a trusted advisor, product consultant, and closer to deliver ROI in renewals and upsells
• Partner with Customer Success to monitor health scorecards and identify customer needs
• Evangelize and solution Zip to meet current and future product needs
• Contribute to building team culture and sales processes at a startup
• Negotiate all facets of renewal contracts to maximize value while enhancing customer relationships
• Engage the broader Zip team to provide updates on renewal status and escalate when needed
• Manage customers on multi-year contracts to ensure value realization
• Become a product and procurement expert and demo-readily present the Zip platform
• Use sales intelligence and engagement tools to prospect, manage deal cycles, and bring on customers
• Be adaptable and help shape the sales process in a hyper-growth environment

Commercial Account Manager

Solutions Engineer

• Supporting and/or leading onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
• Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
• Support and/or lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post-sales processes to help our customers accelerate the time to value

ERP Solutions Consultant

Manager

• The Deal Desk Manager will help to accelerate deal cycles to close and maximize revenue by partnering with our Sales reps in proposal building, pricing, quote generation and opportunity management in the effort to structure profitable and compliant transactions.
• Review proposals / quotes and provide Sales with deal structure and pricing guidance to optimize profitability, meet strategic corporate goals, and accelerate deal closure.
• Provide proactive support, guidance and creative solutions to the Sales team in order to help drive new deals as well as for renewal / up-sell opportunities, while being aware of relevant customer information, provisioning and current invoices.
• Ensure compliance with company pricing / discount policies and processes.
• In addition, you will add strategic value by highlighting process inefficiencies and areas in need of enablement or definition and working with multiple departments on behalf of the Sales team to ensure the Sales team is being supported to the highest standard possible.
• Identify potential training opportunities and coordinate with Sales Enablement to develop & communicate materials to all necessary business functions.
• Provide additional support to regional sales leaders as needed