Zip

Senior Technical Program Manager

Zip

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $110,000 - $180,000 per year

Job Level

Senior

Tech Stack

Distributed Systems

About the role

  • Zip builds a purpose-built procurement platform used by enterprises like OpenAI, Snowflake, and Coinbase to manage vendor spend.
  • First Technical Program Manager at Zip to establish programs, processes, and operational rigor across Engineering, Product, and Design.
  • Lead the Managed Release Process: coordinate monthly feature releases, track feature flags, and align engineering timelines with GTM teams.
  • Feature Flag Lifecycle Management: drive process improvements around creation, usage, and cleanup of feature flags.
  • Incident & Bug Management: own follow-up processes for incidents and top bugs, including corrective actions and retrospectives.
  • Performance Regression Oversight: track performance regressions, coordinate resolutions, and escalate as necessary.
  • Cross-Team Project Coordination: manage interdependencies, unblock workflows, and align on timing, ownership, and integration needs.
  • Vendor Management: oversee select technical vendors, including usage forecasting, access management, renewals, and credit tracking.

Requirements

  • 5+ years of experience in Technical Program Management, Engineering Operations, or a similar role within a fast-paced SaaS environment.
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
  • Strong understanding of software development processes, CI/CD pipelines, incident management, and release readiness.
  • Familiarity with concepts like feature flags, incidents, databases, and distributed systems—you don’t need to code, but you should speak the language of engineers.
  • Proven ability to drive clarity, accountability, and alignment across cross-functional teams.
  • Experience running bundled release processes and coordinating with GTM teams.
  • Highly process-oriented, with the curiosity to identify gaps and the determination to close them.
  • Familiarity with SOC2/compliance practices, vendor management, and usage forecasting.
  • Experience working across product infrastructure and application-level engineering teams.
  • Proficiency with tools like Asana, Linear, Zendesk, Notion, Snowflake, and GitHub for project tracking and workflow management.
  • Prior experience at a growth-stage SaaS or technology company.
  • Strong understanding of engineering best practices like release planning, code reviews, and testing.
  • Hands-on experience with data analytics or observability tools to support technical decision-making.