Senior Technical Product Manager – Global Service & Repair
Johnson & Johnson
ERP
Senior Technical Program Manager
Zip
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $180,000 per year
Job Level
Senior
Tech Stack
Distributed Systems
About the role
- Zip builds a purpose-built procurement platform used by enterprises like OpenAI, Snowflake, and Coinbase to manage vendor spend.
- First Technical Program Manager at Zip to establish programs, processes, and operational rigor across Engineering, Product, and Design.
- Lead the Managed Release Process: coordinate monthly feature releases, track feature flags, and align engineering timelines with GTM teams.
- Feature Flag Lifecycle Management: drive process improvements around creation, usage, and cleanup of feature flags.
- Incident & Bug Management: own follow-up processes for incidents and top bugs, including corrective actions and retrospectives.
- Performance Regression Oversight: track performance regressions, coordinate resolutions, and escalate as necessary.
- Cross-Team Project Coordination: manage interdependencies, unblock workflows, and align on timing, ownership, and integration needs.
- Vendor Management: oversee select technical vendors, including usage forecasting, access management, renewals, and credit tracking.
Requirements
- 5+ years of experience in Technical Program Management, Engineering Operations, or a similar role within a fast-paced SaaS environment.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
- Strong understanding of software development processes, CI/CD pipelines, incident management, and release readiness.
- Familiarity with concepts like feature flags, incidents, databases, and distributed systems—you don’t need to code, but you should speak the language of engineers.
- Proven ability to drive clarity, accountability, and alignment across cross-functional teams.
- Experience running bundled release processes and coordinating with GTM teams.
- Highly process-oriented, with the curiosity to identify gaps and the determination to close them.
- Familiarity with SOC2/compliance practices, vendor management, and usage forecasting.
- Experience working across product infrastructure and application-level engineering teams.
- Proficiency with tools like Asana, Linear, Zendesk, Notion, Snowflake, and GitHub for project tracking and workflow management.
- Prior experience at a growth-stage SaaS or technology company.
- Strong understanding of engineering best practices like release planning, code reviews, and testing.
- Hands-on experience with data analytics or observability tools to support technical decision-making.
