Recruitment

• Coordinate a high volume of interviews and maintain recruiting calendars
• Work closely with a recruiter and hiring manager to design the candidate experience
• Communicate with both candidates and internal partners to guide them through the interview process
• Maintain internal systems and tools while looking for ways to improve existing processes
• Quickly problem-solve last-minute issues that come up while coming up with a longer-term solution
• Contribute to projects including but not limited to candidate sourcing, reporting, referral program development, candidate surveys, and ad-hoc projects
• Handle confidential information with integrity and discretion

Recruiting Coordinator – Contract

Customer Success Manager

• Help our largest customers drive procurement success on the Zip platform.
• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with the renewals team to achieve target NRR.
• Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo!

Senior Customer Success Manager

• Help our largest customers drive procurement success on the Zip platform.
• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health and hedge account risks based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with the renewals team to achieve target GRR.
• Continuously improve Customer Success assets and processes.

• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with Sales to manage renewals to achieve target NRR.
• Continuously improve Customer Success assets and processes. We’re an early stage company, we want people who are excited to build and motivated to up-level the status quo!

Account Executive

• You’re a closer, trusted advisor, product consultant – you’re working with prospects day-in-day-out to deliver immense ROI in an efficient, value-based sales cycle
• You’re a hunter – you’ll get a healthy supply of BDR leads and marketing opportunities, but you’ll prospect and tap into your network to knock down doors and blockers
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
• You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practice to the org
• Become a product expert – learning the Zip platform through and through, so that you’re demo ready
• Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions
• Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
• Be adaptable and flexible – as part of an early-stage hyper growth company, we are rapidly growing out our process but we want to you to help shape our sales process

Commercial Account Executive

Program Manager

• Architect and own critical people programs that scale from a hyper growth startup mode to a world class late stage company
• Scale and own our global employee leave program, ensuring local compliance,a compassionate experience for Zipsters, and a repeatable process
• Own and continuously improve our People Helpdesk, ensuring we continually improve our employee experience and learn from our data
• Own people compliance across our global presence (e.g., I-9 program, EEO-1 reporting, People Handbook policy lifecycle), including cross-functional audit preparation with Payroll and Compliance Teams
• Manage global benefit compliance (e.g., ACA reporting, insurable earning accuracy) in partnership with our brokers and TPA
• Scale performance reviews and engagement survey programs, in close collaboration with the HRBP Team
• Build and maintain trackers, dashboards, and reports that support the People Team and Zip Leadership in their people and business planning

People Operations Program Manager

People Operations

• Execute daily global benefits administration tasks, supporting Zipsters in their enrollment and maintenance of crucial and delightful benefit programs
• Maintain the integrity of employee data within the HRIS and supporting systems with a high degree of accuracy and confidentiality
• Kick off our warm welcome of new Zipsters by managing our system onboarding and background check administration
• Support our Immigration + Global Mobility programs to ensure we kick off and file Zipster cases quickly and smoothly
• Support Zipsters in key life moments by quickly issuing accurate employment verifications
• Continuously improve our processes and systems in close partnership with the full People Operations Team and cross-functional teams to ensure we scale with our growing global presence

Recruiting Coordinator – Contract

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Commercial Account Executive

People Operations Program Manager

People Operations Associate