Customer Success Manager – Technical Account Management

Zip

Customer Success Manager guiding a growing client base on Zip’s procurement AI platform. Building relationships with diverse industries to drive customer success and engagement.

Posted 6/1/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
Manage customer health based on data-driven adoption metrics.
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
Partner with Sales to manage renewals to achieve target NRR.
Continuously improve Customer Success assets and processes. We’re an early stage company, we want people who are excited to build and motivated to up-level the status quo!

Requirements

What you’ll need

5+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organisation. B2B SaaS experience in a high-paced environment is a benefit.
Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio.
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Benefits

Comp & perks

📈 Start-up equity
🦷 Health, vision & dental coverage
🚠 Team building events
🌴 Flexible PTO
💻 Apple equipment plus home office budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementstrategic consultingprocurementsourcingvendor managementproject managementworkflow efficiencydata-driven metricsB2B SaaS

Soft Skills

interpersonal skillsrelationship buildingproblem solvingattention to detailproactive teamworkcustomer engagementcustomer satisfactioncommunicationtrust buildingadaptability