Customer Success Manager – Technical Account Management

Zip

Customer Success Manager managing a growing customer base across various industries for procurement AI platform. Collaborating with engineering and product teams to enhance customer experience.

Posted 6/1/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

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Hard Skills

project managementdata-driven metricsbusiness process optimizationworkflow efficiencycustomer success strategiesprocurement best practicescustomer engagementcustomer adoptioncustomer loyaltysolution development

Soft Skills

interpersonal skillsrelationship buildingcreative problem solvingattention to detailproactive teamworktrust establishmentcommunicationcustomer advocacyadaptabilitystrategic thinking

Tools & Technologies

Zip’s platformCRM systemsdata analytics toolsproject management softwarecollaboration toolscustomer success platformsprocurement softwarecommunication toolsworkflow management systemsreporting tools

Industry Keywords

customer successaccount managementstrategic consultingprocurementfinancelegalIT securityprivacy compliancecustomer healthrenewal management

About the role

Key responsibilities & impact

Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
Manage customer health based on data-driven adoption metrics.
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
Partner with Sales to manage renewals to achieve target NRR.
Continuously improve Customer Success assets and processes.

Requirements

What you’ll need

5+ years of relevant work experience working in customer-facing customer success, account management, or strategic consulting organization
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Benefits

Comp & perks

Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for SF employees
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan