Zinier

Product Manager

• Own the Scheduler stream roadmap
• Spend meaningful time with customers
• Build and maintain market intelligence
• Partner with Go-to-Market teams
• Collaborate with adjacent Product Managers
• Partner with Product Architecture
• Write PRDs with clear problem statements
• Hand off to your Product Owner with precision
• Define quarterly OKRs for the Scheduler stream
• Champion evidence-based prioritisation

Product Manager – Scheduler

Sales

• Partner with Sales leadership to drive revenue growth and support every opportunity from discovery through close.
• Lead workshops, discovery sessions, and product demos, engaging both business and IT stakeholders.
• Advocate consultative selling, helping customers define business cases and engagement approaches.
• Analyze data and identify trends to propose innovative solutions and improve sales effectiveness.
• Collaborate cross-functionally with Marketing, Product, Revenue Enablement, and Revenue Ops on content, go-to-market strategies, training, and metrics.
• Act as a product expert, showcasing Zinier’s solutions and providing feedback for roadmap planning.
• Build strong client relationships, ensuring smooth transitions to implementation and ongoing success.

Presales Solution Consultant

Customer Success Manager

• Lead the Customer Success function
• Own the US Customer Success strategy, including retention, adoption, expansion, and customer satisfaction
• Build and lead a high-performing Customer Success team
• Establish clear CS operating metrics including NRR, GRR, product adoption, and customer health
• Drive customer value and retention
• Ensure customers achieve measurable ROI and operational transformation with the Zinier platform
• Oversee strategic customer relationships and participate in executive-level engagement
• Lead renewal and expansion strategies in partnership with Sales
• Build scalable CS programs
• Develop and refine Customer Success playbooks, processes, and engagement models
• Standardize customer lifecycle stages including onboarding, adoption, value realization, and expansion
• Implement scalable customer health scoring and risk management frameworks
• Partner cross-functionally
• Work closely with Professional Services to ensure smooth transitions from implementation to long-term success
• Collaborate with Sales leadership to support strategic expansion opportunities
• Act as the voice of the customer internally
• Identify trends across the customer base to improve product adoption and customer outcomes

Head of Customer Success

Marketing

• Own content creation, digital sales enablement, digital marketing, and events
• Collaborate with customers and teams across multiple countries
• Travel for key customer meetings, events, or team meetings when needed
• Shape how the company shows up in the market with a distinct voice
• Create assets that influence buyer decisions

Product Manager – Scheduler

Presales Solution Consultant

Head of Customer Success

Marketing Manager