Zinier

Marketing

• Own content creation, digital sales enablement, digital marketing, and events
• Collaborate with customers and teams across multiple countries
• Travel for key customer meetings, events, or team meetings when needed
• Shape how the company shows up in the market with a distinct voice
• Create assets that influence buyer decisions

Marketing Manager

Customer Success Manager

• Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement
• Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks
• Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships
• Navigate complex stakeholder environments , building trusted relationships across operational teams, IT, and service delivery leadership
• Facilitate adoption activities (workshops, training, change management) that transform user resistance into platform advocacy and feature utilisation
• Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes to achieve NRR targets
• Collaborate cross-functionally with PS on handoffs , Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities
• Drive continuous improvement by developing repeatable playbooks, experimenting with engagement approaches, and contributing to evolving CS methodology

Customer Success Consultant

• Own post-implementation customer journeys for a portfolio of accounts
• Proactively monitor customer health and orchestrate interventions before issues escalate
• Lead Quarterly Business Reviews (QBRs)
• Navigate complex stakeholder environments
• Facilitate adoption activities
• Identify and qualify expansion opportunities
• Collaborate cross-functionally with various teams
• Drive continuous improvement