Customer Success Leader

Zinier

Customer Success Leader ensuring customers leverage Zinier's platform for transformation. Driving adoption, orchestrating interventions, and leading strategic relationships across complex environments.

Posted 4/27/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own post-implementation customer journeys for a portfolio of accounts
Proactively monitor customer health
Lead Quarterly Business Reviews (QBRs)
Navigate complex stakeholder environments
Facilitate adoption activities
Identify and qualify expansion opportunities
Collaborate cross-functionally with PS,
Automate your workflows
Drive continuous improvement

Requirements

What you’ll need

5-8 years in customer success, account management, or consulting within B2B SaaS
Exceptional stakeholder orchestration skills
Strategic thinker with bias to action
First-principles problem solver
Technical fluency and change management expertise
Field operations experience is a meaningful plus
Hustler mentality with customer empathy
AI-forward mindset
Excellent communication and facilitation

Benefits

Comp & perks

Health insurance
retirement plans
paid time off
flexible work arrangements
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementconsultingB2B SaaSchange managementfield operationsautomationcontinuous improvementstakeholder orchestrationproblem solving

Soft Skills

strategic thinkingcustomer empathycommunicationfacilitationcollaborationproactive monitoringhustler mentalityfirst-principles thinkingnavigating complex environmentsbias to action