ZING. Enamel Whitening. Toothpaste, but magic.

Marketing

• Responsible for leading activities to achieve membership/enrollment goals through various means including, but not limited to, marketing projects and new market initiatives, health fairs and community activities.
• Plans, develops, coordinates, collaborates and conducts events including, but not limited to, meetings, presentations, activities, training, product orientations, focus groups, field marketing events, projects, etc.
• Develops and maintain business relationships and information that will result in opportunities to increase membership/enrollment targets.
• Represents the department at internal and external meetings including, but not limited to, vendor reporting, departmental, cross-functional, community, provider, etc.
• Delivers presentations including, but not limited to, sales, broker product training, member retention meetings, new member training, outreach activities, etc.
• Acts as department liaison for market materials, collateral rollouts, inventory, reports, etc.
• Acts as point person on key projects.
• Coordinates with sales team for successful market execution.
• May develop plans to increase "crossover" enrollment.

Community Outreach Specialist

Actuary

• Lead the development, maintenance, and ongoing enhancement of Medicare Part D financial models, including settlements, forecasting, and experience monitoring.
• Own actuarial components of the monthly close process, including evaluation of IBNR reserves.
• Contribute to the development and submission of Medicare Advantage bids.
• Build actuarial models and perform complex data analysis using large healthcare datasets to support forecasting, reserving, and strategic decision-making.
• Identify opportunities to improve existing processes, automate workflows, and enhance analytical capabilities.
• Serve as a subject matter expert for Medicare Advantage and Part D-related financial analyses.
• Present findings, recommendations, and actuarial concepts to senior leadership in a clear and concise manner.
• Mentor and support junior actuarial team members through technical guidance and knowledge sharing, while not having direct people management responsibilities.

Medicare Actuary

Quality Specialist

• Conduct inbound/outbound campaigns in accordance with departmental initiatives
• Deliver a superior level of service by providing white-glove assistance, engaging in positive and empathetic conversations with members
• Provide clear and accurate information regarding health plan coverage, benefits, and claims processes
• Assist members in navigating the healthcare system and understanding their policy
• Educate members on preventive care, wellness programs, and available resources within their health plan
• Collaborate with internal teams to stay updated on policy changes, new benefits, and healthcare regulations
• Ensure members are aware of and understand the various tools and resources available for managing their health
• Gather and analyze customer feedback to identify trends and areas for improvement
• Collaborate with cross-functional teams to implement changes based on customer feedback
• Implement strategies to enhance overall customer satisfaction and loyalty
• Maintain accurate and detailed records of member interactions, ensuring compliance with healthcare privacy regulations

Quality Engagement Specialist

Analyst

• Perform research and deep-dive analyses on complex healthcare claims data, CMS return files, financial cost, revenue, and vendor data
• Work with large and small datasets: join, transform, engineer, and extract meaningful insights
• Interpret statistical analyses and translate findings into clear, actionable recommendations for technical and non-technical stakeholders
• Build and automate reports and dashboards using SQL, Excel, Power BI, and similar tools
• Partner with Finance, Actuarial, Population Health, IT, and external vendors to support enterprise reporting and analytic initiatives
• Document analytic logic, assumptions, and methodology so work is reproducible and auditable
• Identify opportunities to improve processes, data quality, and reporting efficiency

Senior Medical Economic Analyst

Manager

• Manage and strengthen relationships with assigned FMO, agency, and field distribution partners to drive growth for Zing Health Medicare products.
• Serve as a primary relationship owner and day-to-day contact for assigned partners, ensuring consistent communication, follow-up, and resolution of partner needs.
• Lead regular partner business reviews, strategy calls, and planning discussions focused on production, market opportunities, agent activation, campaign execution, and growth priorities.
• Identify opportunities to improve partner engagement, agent readiness, training participation, Ready-to-Sell status, and market-level production.
• Develop and execute partner-specific action plans in collaboration with internal stakeholders and external partner leadership.
• Deliver product, market, compliance, and sales training across assigned markets, including partner-facing, agent-facing, and train-the-trainer opportunities.
• Own partner-specific reporting, scorecards, production summaries, and performance reviews, including key trends related to production, RTS status, training completion, enrollment activity, and campaign participation.
• Translate reporting insights into clear recommendations, follow-up strategies, and targeted partner engagement activities.
• Lead coordination of company-hosted and partner-hosted events across markets, including event planning, materials, timelines, partner participation, follow-up activities, and budget-related needs.
• Identify, develop, and maintain field-facing resources that support partner and agent success, including flyers, playbooks, training guides, FAQs, quick-reference materials, training decks, partner communications, and agent-facing content.
• Partner with Marketing, Training, Sales Operations, Compliance, and Regional Sales teams to execute approved communications, campaigns, collateral, training, and field support initiatives.
• Ensure assigned partners understand Zing Health’s mission, product strategy, market opportunities, compliance expectations, operational processes, and growth priorities.
• Proactively identify partner concerns, operational barriers, and resource gaps; coordinate with the appropriate internal teams to drive timely resolution.
• Maintain a current understanding of Medicare Advantage, Zing Health products, broker distribution trends, compliance requirements, and organizational policies and procedures.
• Represent Zing Health professionally in internal meetings, partner meetings, trainings, market events, and other field-facing opportunities.
• Communicate clearly, professionally, and effectively with internal teams, external partners, agency leaders, and field stakeholders.
• Ability to travel periodically, including overnight travel, to support partner meetings, trainings, sales events, and company initiatives as needed.

National Accounts Manager

• Serve as a liaison between Zing Health and the agents and agencies in the assigned territory.
• Responsible for daily face to face agent/broker sales calls and monthly training seminars to market Zing Health Medicare products.
• Maintain and support all Partner Broker field sales within the market (Individual Agents, and Agencies).
• Execute on national strategies with downline sales agencies & local direct agencies to drive profitable growth through down-line sales (e.g. educate and expand on MA products).
• Recruit and meet with brokers and agencies to build relationships and promote our brand, and Medicare products in the assigned territory or region.
• Work closely with Operations and sales management to ensure the brokers have clear understanding Zing Health’s mission, the plan for growth and to provide issue resolution within a timely manner.
• Conduct virtual and field trainings to educate brokers and agencies on Zing Health’s mission, new product offerings, and sales systems.
• Execute on market/region sales goals and objectives (sales events, training, etc.).
• Meet or exceed sales objectives through broker channel.
• Adheres to and maintains current understanding of compliance requirements and organizational policies & procedures.

Regional Broker Manager

Member Service Representative

• Provide service resolutions within targeted service levels and serve as first line of contact for escalated service issues.
• Aim to provide first call resolution for all inbound inquiries.
• Interact with members, providers, and other caller types via phone, email, web services, etc. while performing data entry functions for all activity.
• Effectively navigate and comprehend all elements of Zing Health systems, and partnering systems, that are applicable to the business.
• Provide timely and accurate information to callers, while proactively partnering with team members and other departments, as necessary, to facilitate effective, compliant, and quality resolutions.
• Understand CMS guidelines for managing business areas including, but not limited to, membership, provider partnerships, marketing, enrollment/disenrollment, and claims.
• Advise callers of their onboarding process, coverage details, benefits, etc.
• Identify opportunity trends by acknowledging consistent questions or challenges raised by the team, and proactively escalate to leadership for ongoing internal process improvement.
• Provide service improvement recommendations to leadership based on experiences with the members i.e., ways member services can improve the overall Zing experience for the members.
• Maintain a comprehensive knowledge of all Zing Health policy and procedures, products and services including departmental processes of Operations, Sales, Network, Quality, Customer Relations, etc.
• Assist members with scheduling appointments with primary care physicians, specialists, or value-based providers via scheduling processes and tools.
• Coordinate end-to-end appointment execution i.e., scheduling, ride setup, pharmacy and prescription preferences, follow-up appointments, etc.
• Ensure in-network providers are available for scheduling by Member Services and add / activate providers who need to be added to any applicable platforms.
• Conduct monthly / ongoing outbound call campaigns while adhering to call performance expectations as well as individual member needs including but not limited to, health risk assessment completion, annual wellness visit scheduling, etc.
• Handle situational performance expectations aligned with corporate objectives related to CAHPS, member satisfaction, member retention, quality and stars, etc.
• Maintain target performance metrics, that may include, but are not limited to, call handling, caller satisfaction, quality, STAR score initiatives, etc. while maintaining an average audit score of 95% on a rolling basis.
• Provide ongoing, and proactive feedback to the leadership team when challenges with business execution arise.

Concierge Member Service Representative

Supervisor

• Supervise, coach, and develop a team of CMSRs to achieve individual and team performance goals.
• Serve as the first point of escalation for complex member issues.
• Monitor real-time operations to ensure adequate coverage, productivity, and adherence to service level targets.
• Ensure team members consistently meet or exceed performance metrics.
• Conduct regular call monitoring and quality reviews.
• Oversee inbound and outbound member campaigns including reporting, scripts, queues, and dialer files.
• Analyze recurring member issues and identify process gaps.

Supervisor, Concierge Member Services

Data Engineer

• Lead the evolution of our enterprise data platform and data management capabilities.
• Responsible for modernizing our data platform using Microsoft Fabric, Azure Data Factory, and Azure data services.
• Enabling data governance and quality standards.
• Create a trusted, AI-ready single source of truth for the organization.
• Partner with Analytics & Reporting to maintain the enterprise semantic layer, certified data products, and governed business definitions.
• Participate in a cross-functional governance process that establishes and ratifies canonical business definitions across the organization.
• Establish and maintain foundational data management capabilities, including enterprise data dictionary, business glossary, metadata catalog, data lineage, and data quality standards.
• Lead data governance programs, stewardship models, and engineering best practices.
• Lead the migration of legacy data integration and warehouse solutions into a modernized ecosystem.
• Ensure platform scalability, reliability, and performance.
• Partner closely with Analytics & Reporting, business stakeholders to define and ratify canonical business definitions, semantic models, and data quality rules.
• Lead, mentor, and establish accountability metrics for distributed onshore and offshore data engineering teams.
• Secure the commitments for data modernization, platform engineering, and strategic data initiatives, ensuring quality, predictability, and business value.

Director, Data Architecture – Engineering

Business Intelligence Analyst

• Extract, compile, and analyze data from multiple systems to support decision-making
• Analyze medical claims to identify trends, risks, and cost drivers
• Evaluate financial performance and recommend improvement strategies
• Develop dashboards and reports to monitor claims performance
• Conduct deep-dive analyses of cost and utilization issues
• Communicate insights to technical and non-technical stakeholders
• Collaborate cross-functionally across clinical, UM, and provider teams
• Support analytics projects, reporting, and presentations
• Maintain reporting tools using SQL, Excel, and Power BI
• Monitor regulatory changes and assess business impact