ZING. Enamel Whitening. Toothpaste, but magic.

Marketing

• Responsible for leading activities to achieve membership/enrollment goals through various means including marketing projects and new market initiatives.
• Develops and maintains business relationships to increase membership/enrollment targets.
• Represents the department at internal and external meetings.
• Delivers presentations including sales training and outreach activities.
• Coordinates with the sales team for successful market execution.

Community Outreach Specialist

Salesforce Analyst

• Developing and documenting custom business and design requirements for Zing Health’s Salesforce platform.
• Working with other IT teams in defining data integration requirements.
• Contributing to the development of custom solutions by designing and documenting Salesforce enhancements and automation processes.
• Participating in the entire software development life cycle, including requirements gathering, design, coding, testing and deployment.
• Supporting, maintaining and improving existing Salesforce applications.
• Creating and maintaining integrations with other applications and systems using web services and APIs.
• Collaborating with stakeholders to identify and implement system improvements.
• Translating healthcare workflows into functional specifications, user stories, and acceptance criteria.

Senior Salesforce Business Analyst

AI Engineer

• Build AI-enabled applications
• Develop applications that leverage Azure OpenAI and Azure AI services
• Implement LLM-based workflows such as prompting, document analysis, and conversational experiences
• Support AI use cases such as document processing, automation, and intelligent workflow support
• Build integrations between AI services and enterprise platforms such as Salesforce, Genesys, and internal applications
• Work with APIs and services to enable AI-driven capabilities
• Implement workflows using tools such as Azure Functions, Logic Apps, or Power Automate
• Support AI-powered automation initiatives across operations and member/provider services
• Connect AI services with internal data sources including data warehouses, APIs, and operational platforms
• Assist with processing structured and unstructured data for AI use cases
• Partner with engineering, security, and data teams to deploy AI solutions
• Participate in testing, monitoring, and improvement of AI solutions in production

Sales

• The Broker Support Supervisor will serve an integral role within the Growth organization and Broker Support Team.
• Reporting to the Director, Sales Operations & Implementation.
• Responsible for the daily supervision of the Zing Health broker support Team including coaching, performance management, accountability and development.
• Participate in project management tasks that may include, but are not limited to, commission audits, training material creation/updates, sales platform readiness, vendor management/support, sales management liaison, and audit support/research.
• Heavily collaborate across the broker support team and with the Director, Sales Operations & Implementation.
• Motivate and manage the broker support team and monitor the day-to-day operations to ensure workload is evenly distributed throughout the team.
• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
• Conduct regular 1:1 Meetings with staff.
• Support onboarding and ramp-up of new team members, establish performance expectations aligned to SLA’s and Broker Experience goals.
• Identify call trends and design process improvements where applicable.
• Monitor team chat channels to ensure prompt response to inquiries, coordination of team resources, and consistent communication across the Broker Support function.
• Identify patterns and share best practices with the team.
• Provide meeting summaries and updates to leadership.
• Drive escalation resolution processes, coordinating with internal departments and vendors to remove roadblocks and improve broker experience.

Sales and Broker Support Supervisor

Research Analyst

• Analyzing, documenting and reporting findings of claim processing issues
• Interviewing stakeholders and researching claim processing issues within the medical claims processing system
• Documenting the “how” and “why” of the claim processing issues
• Leading implementation efforts with respect to new or modified claims processes
• Analyzing problems, identifying systemic issues, and providing recommendations for mitigation and prevention
• Supporting claims editing escalated provider disputes/appeals
• Researching and providing feedback on claims editing performance issues
• Collaborating with other departments to improve compliance with coding conventions and clinical practice guidelines
• Thoroughly researching post payment claims and taking appropriate action to resolve identified issues within turnaround time requirements and quality standards
• Acting as liaison with other departments when additional clarification is needed about claims payment policy disputes
• Keeping Team Manager informed verbally and in writing of activities and problems within assigned area of responsibility.

Community Outreach Specialist

Senior Salesforce Business Analyst

AI Engineer

Sales and Broker Support Supervisor

Claims Analyst