Supervisor, Concierge Member Services

ZING. Enamel Whitening. Toothpaste, but magic.

Concierge Member Services Supervisor responsible for coaching and managing a team at Zing Health. Ensuring high-quality, member-centered service experiences and operational oversight.

Posted 7/3/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities to develop a high-performing team in a customer service environment, with a focus on achieving performance metrics and addressing complex member issues. Proficient in analyzing processes and ensuring operational efficiency within health insurance and managed care settings.

Highest-signal resume keywords

Team LeadershipCustomer Service ExperienceCall Center ManagementMicrosoft Suite ProficiencyHealth Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics AnalysisCall MonitoringQuality ReviewsProcess Gap IdentificationInbound/Outbound Campaign Oversight

Soft Skills

CoachingSupervisionProblem Solving

Tools & Technologies

Dialer SystemsReporting Tools

Certifications & Qualifications

High School GED

Industry Keywords

MedicareManaged CareMember Services

About the role

Key responsibilities & impact

Supervise, coach, and develop a team of CMSRs to achieve individual and team performance goals.
Serve as the first point of escalation for complex member issues.
Monitor real-time operations to ensure adequate coverage, productivity, and adherence to service level targets.
Ensure team members consistently meet or exceed performance metrics.
Conduct regular call monitoring and quality reviews.
Oversee inbound and outbound member campaigns including reporting, scripts, queues, and dialer files.
Analyze recurring member issues and identify process gaps.

Requirements

What you’ll need

High school GED
5+ years of customer service experience, preferably with 3+ years in a call center or member services environment
2+ years of demonstrated leadership or supervisory experience
Proven proficiency in Microsoft suite including Outlook, Word, and Excel
2+ years in health insurance (preferred)
2+ years in Medicare or managed care environment (preferred)

Benefits

Comp & perks

Medical, Dental, and Vision
Employer-Paid Life Insurance
Paid Maternal Leave
Paid Paternal Leave
401(K) match up to 4%
Paid-Time-Off
Employee Assistance Programs
Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc.