Quality Engagement Specialist

ZING. Enamel Whitening. Toothpaste, but magic.

Quality Engagement Specialist at Zing Health supporting members through healthcare transitions. Conducting campaigns around preventive and chronic care aligned with Medicare Star Ratings.

Posted 7/17/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $52,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the healthcare sector, focusing on effective communication, member education, and compliance with healthcare regulations. Proficient in managing member interactions and utilizing CRM systems to enhance customer satisfaction and loyalty.

Highest-signal resume keywords

Customer Service ExperienceHealthcare KnowledgeStrong Communication SkillsCRM System FamiliarityAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocumentationHealth Plan Coverage KnowledgeClaims Process UnderstandingPreventive Care Education

Soft Skills

EmpathyPatienceProfessionalismSound JudgmentOrganizational Skills

Tools & Technologies

CRM SystemsHealthcare SoftwareCall Center PlatformsSalesforce

Industry Keywords

Health InsuranceMedicareManaged CareMember ServicesHealthcare Regulations

About the role

Key responsibilities & impact

Conduct inbound/outbound campaigns in accordance with departmental initiatives
Deliver a superior level of service by providing white-glove assistance, engaging in positive and empathetic conversations with members
Provide clear and accurate information regarding health plan coverage, benefits, and claims processes
Assist members in navigating the healthcare system and understanding their policy
Educate members on preventive care, wellness programs, and available resources within their health plan
Collaborate with internal teams to stay updated on policy changes, new benefits, and healthcare regulations
Ensure members are aware of and understand the various tools and resources available for managing their health
Gather and analyze customer feedback to identify trends and areas for improvement
Collaborate with cross-functional teams to implement changes based on customer feedback
Implement strategies to enhance overall customer satisfaction and loyalty
Maintain accurate and detailed records of member interactions, ensuring compliance with healthcare privacy regulations

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 2 years of customer service and/or call center experience required
Experience in healthcare, health insurance, Medicare, managed care, or member services preferred
Strong verbal and written communication skills
Strong typing, documentation, and data entry skills
Ability to explain complex health plan information in a clear and member-friendly way
Ability to organize work, manage multiple priorities, and follow campaign-specific workflows
Strong attention to detail and commitment to accurate documentation
Ability to demonstrate empathy, patience, professionalism, and sound judgment in all member interactions
Familiarity with CRM systems, healthcare software, call center platforms, or Salesforce preferred

Benefits

Comp & perks

Medical, Dental, and Vision
Employer-Paid Life Insurance
Paid Maternal Leave
Paid Paternal Leave
401(K) match up to 4%
Paid-Time-Off
Employee Assistance Programs
Several supplemental benefits available including Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection