Zignal Labs

Product Operations

• Own and formalize customer and GTM feedback mechanisms including Product Feature Requests (PFRs), customer advisory inputs, sales pipeline insights, and structured product feedback workflows.
• Establish scalable processes for gathering, organizing, prioritizing, and communicating customer requirements across Product and Engineering organizations.
• Partner closely with Product and Engineering leadership to drive roadmap planning, prioritization discussions, release coordination, and execution tracking.
• Serve as a cross-functional operational bridge between Sales, Customer Success, Solutions Engineering, Product Management, and Engineering teams.
• Build and maintain operational workflows that improve product delivery timelines, release coordination, prioritization visibility, and execution accountability.
• Coordinate roadmap reviews, prioritization meetings, release planning sessions, and ongoing product operations cadences across departments.
• Translate customer, market, and field feedback into actionable operational insights that support product strategy and development initiatives.
• Help define and operationalize product lifecycle management processes, including intake, triage, prioritization, escalation, and delivery tracking.
• Develop reporting mechanisms, dashboards, and operational metrics that improve visibility into roadmap status, feature delivery, customer requests, and product improvement initiatives.
• Identify operational bottlenecks across product development and cross-functional execution workflows and implement scalable process improvements.
• Support executive leadership with roadmap communications, prioritization discussions, operational reporting, and strategic planning activities.
• Coordinate cross-functional initiatives spanning Product, Engineering, GTM, Customer Success, Marketing, and Executive teams.
• Help drive organizational alignment between customer demand, product strategy, technical feasibility, and delivery execution.

Director of Product Operations

Capture Manager

• Build, qualify, and manage a strategic federal pipeline using tools such as SAM.gov, GovWin, agency forecasts, and customer engagement activities.
• Identify opportunities early in the acquisition lifecycle and shape customer requirements pre-RFP to improve competitive positioning and probability of win.
• Develop and execute comprehensive capture plans including win themes, competitive analysis, stakeholder mapping, gate reviews, teaming strategies, and price-to-win assessments.
• Construct pricing volumes and rough order magnitude (ROM) estimates across FFP, T&M, and CPFF contract structures, including labor category alignment, CLIN development, and option year escalation modeling.
• Apply working knowledge of FAR/DFARS regulations, federal acquisition processes, and contract vehicles including GSA MAS, SEWP, OASIS, and GWAC environments.
• Partner closely with Business Development, Sales, and Solutions Engineering teams to align customer mission requirements with Zignal Labs platform capabilities.
• Coordinate proof-of-concept activities and technical evaluations in partnership with Solutions Engineering and Product teams.
• Co-manage strategic teaming relationships with federal systems integrators, prime contractors, and strategic partners.
• Support negotiation and execution of teaming agreements, subcontractor coordination, and partner engagement activities.
• Lead RFI, Sources Sought, and RFP response efforts end-to-end, including coordinating internal contributors, managing reviews, and ensuring compliant and differentiated submissions.
• Coordinate cross-functional resources across product, engineering, marketing, legal, customer success, and executive leadership throughout active pursuits.
• Deliver executive-level briefings, customer presentations, and operational discussions to technical and non-technical audiences.
• Maintain awareness of procurement trends, competitor positioning, acquisition strategies, and evolving mission requirements across defense, intelligence, and regulated industry markets.
• Represent Zignal Labs at industry events, customer meetings, and partner engagements.

Solutions Engineer

• Partner with the broader sales team to qualify revenue opportunities through a rigorous discovery process, identifying client pain points and technical requirements.
• Conduct full technical discovery to identify business and technical requirements, then configure Zignal solutions specifically tailored to meet those mission-critical needs.
• Develop and deliver high-impact presentations and platform demonstrations to business decision-makers and C-level executives, translating raw data into actionable insights.
• Lead compelling Proofs of Concept for new use cases and provide technical support to prospects and partners from initial contact through to the close.
• Act as the primary technical subject matter expert for responding to RFIs and RFPs.
• Partner with existing customers to identify and support continued growth opportunities within established accounts.