Zenlayer

Support Engineer

• Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets
• Diagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents
• Configure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services
• Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs
• Maintain the integrity, reliability, and performance of Zenlayer’s global network
• Create, update, and improve network support documentation, procedures, and operational processes
• Participate in on call rotations and provide after-hours and weekend support as needed
• Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
• Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers

Network Support Engineer

Accountant

• Responsible for the timely and accurate processing of vendor invoices, employee expenses, credit card transactions, and payment runs.
• Supports the month-end close process, ensures compliance with company policies and internal controls.
• Works closely with Procurement, Finance, and global business teams.
• Review all invoices for appropriate documentation and approval prior to payment.
• Perform "three-way matching" by comparing the Purchase Order, Receiving Report, and the Invoice to ensure accuracy.
• Enter and upload invoices into accounting software (ERP) with correct coding.
• Manage Fixed Asset recording, tracking, inventories, and internal audits.
• Maintain internal and tax depreciation records and manage 1099 maintenance.
• Monitor discount opportunities and payment terms to ensure timely disbursements.
• Process payments via ACH, wire transfers, credit cards, and occasionally physical checks.
• Research and resolve any invoice discrepancies or payment issues with vendors.
• Reconcile monthly vendor statements to ensure all liabilities are recorded.
• Assist with month-end and year-end closing by preparing accruals and reconciling the AP sub-ledger to the General Ledger.
• Provide supporting documentation and explanations for internal and external audits.
• Maintain thorough and accurate files in accordance with company policy and accepted accounting practices.

Staff Accountant

Financial Planning and Analysis

• Provide on-demand analytical support to senior leadership
• Translate high-level questions into structured financial models and analyses
• Build and iterate financial models, scenarios, and what-if analyses
• Support ad-hoc analyses for senior leadership
• Translate conceptual frameworks into Excel models and clear outputs
• Refine and document reusable templates and analytical tools

FP&A Consultant

• Assist in preparing monthly financial and management reports, including variance and trend analyses.
• Support annual budgeting and quarterly forecasting processes; collect and consolidate inputs from business units.
• Maintain accurate financial data from ERP and BI systems; perform data checks and create analytical summaries.
• Help build and update Excel-based financial models (revenue, cost, cash flow, profitability).
• Work with Product, Sales, and Operations teams to gather information and improve financial visibility.
• Conduct research and provide analysis to support management decisions.

FP&A Analyst

Sales Engineer

• Develop and maintain deep technical expertise in Zenlayer products and solutions, which including telecommunications infrastructure, SDN network, and global cloud solutions.
• Present product demonstrations and technical presentations to clients, highlighting the features and benefits of Zenlayer solutions.
• Work closely with sales team to understand customers’ business need and network architecture, identify technical challenges, and propose suitable solutions that meet their requirements.
• Provide technical support to customers throughout the sales process, including technical clarification, RFI’s/RFP’s, proof of concept (POC), integration support, and troubleshooting.
• Build and maintain strong relationships with customer’s key decision-makers and technical stakeholders in driving sales growth.
• Consolidate customer feedback and convey requirements to Product Management teams.
• Responsible to create relevant pre-sale tools and documentation including presentation slides, solution diagram and etcs.
• Lead deployments, implementations and integrations with the after-sales delivery team to ensure on-time and accurate project delivery.
• Stay up-to-date on industry trends, technology developments, and competitor offerings to ensure our solutions remain competitive in the market.