Zenlayer

Support Engineer

• Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets
• Diagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents
• Configure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services
• Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs
• Maintain the integrity, reliability, and performance of Zenlayer’s global network
• Create, update, and improve network support documentation, procedures, and operational processes
• Participate in on call rotations and provide after-hours and weekend support as needed
• Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
• Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers

Network Support Engineer

Sales

• Represent our company’s products and services, starting with a comprehensive understanding of how our solutions meet needs
• Strong business development skills to identify, qualify and win new deals via existing and new carrier partners
• Provide market analysis, strategy, and work with leadership team on market development
• Partner Relationship Management: Build and maintain strong relationships with a select set of channel partners across the Asia Pacific region.
• Develop trust, alignment, and collaboration to drive mutual success through joint business plans
• Strategic Planning: Develop and execute joint business plans with key partners to align on goals, identify growth opportunities, and implement go-to-market strategies.
• Drive consistent revenue growth through targeted initiatives.
• Solutions Development: Work closely with partners to identify, develop, and expand enterprise solutions opportunities.
• Tailor offerings to meet the specific needs of target customers and drive profitable sales.
• Keep abreast of current market conditions, technology trends and business to create unique value proposition for Zenlayer in the market
• Develop sales strategies to grow existing and new carrier accounts, and increase revenue streams in these accounts
• Review, analyze and acquire a good understanding of the business, industry, regulatory trends and developments so as to provide the Board Members with the strategic guidance, analysis and insights to align directions back to Zenlayer
• Identify prospect's needs and suggest appropriate products/services.
• Proactively seek new business opportunities in the market

Carrier Sales Manager

• Engage in New Account acquisition focusing on large and mid-sized Enterprises;
• Meet with key customers and decision makers to develop effective relationships.
• Be an end-user resource to help develop solutions;
• Engage and influence broad set of decision makers within prospects and clients;
• Coordinate with Opportunity Development Team (Inside Sales) on a strategy for lead and sales opportunity qualification and pursue the most qualified prospects.
• Strategize, negotiate and close deals;
• Meet & exceed an annual sales quota, with focus on number of new logos acquired.

Sales Manager

Business Development Rep

• Map the ecosystem — forums, communities, conferences, private groups — and build a recognizable presence
• Generate pipeline through outreach, community participation, events, and referral relationships
• Build and maintain relationships with resellers, ISVs, and channel partners
• Develop a clear read on where Zenlayer wins and loses in the market
• Work with product and marketing to develop positioning and materials that resonate with technically sophisticated buyers

Business Development Manager

Financial Planning and Analysis

• Monthly FP&A reporting
• Own key components of the monthly FP&A report: pulling data, assembling the pack, and ensuring accuracy and consistency across cuts
• Maintain and improve recurring reporting templates over time
• Flag variances and anomalies proactively; don't just assemble numbers, understand them
• Build and maintain profitability analyses by customer, region, product line, etc.
• Support business performance reviews and the FP&A Business Partner in China on planning cycles, reporting, and business unit analysis
• Turn around ad hoc requests from senior leadership quickly; think hours, not days
• Prepare executive-facing PowerPoint materials including operating reviews, strategy updates, and board materials, working directly with the Head of Strategy & FP&A
• Translate financial analysis and business narratives into clean, structured slides for a senior audience
• Maintain consistency and quality across recurring presentation templates
• Pull, clean, and manipulate data independently; you don’t need a data team to run queries for you
• Work across multiple data sources to assemble coherent views of business performance
• Support the broader team with analysis, formatting, and data preparation as needed

Strategic Finance Analyst

Performance Marketing

• Develop and execute a full-funnel B2B demand generation strategy that effectively increases brand awareness and drives leads, opportunities, and pipeline
• Plan and launch creative and engaging lead generation campaigns across all of Zenlayer's target segments and ICPs
• Manage the marketing workstream in HubSpot – help build email campaigns, landing pages, and nurture sequences
• Manage the digital strategy, focusing on Google Ads, LinkedIn, and retargeting
• Work closely with channel and partners teams to support field marketing efforts and drive awareness through events, happy hours, and virtual activations
• Own field marketing strategy and execution – project manage major events (PTC, NANOG, industry conferences) including logistics, booth setup, collateral production, and lead capture/follow-up workflows
• End-to-end management of our webinar program – work with internal subject matter experts, partners, and customers to create a calendar of content that both educates our target audience and drives top-of-funnel leads

Network Support Engineer

Carrier Sales Manager

Sales Manager

Business Development Manager

Strategic Finance Analyst

Demand Generation Manager