Zenlayer

Account Manager

• Oversee the daily operations of Account Management team, cultivating a culture of accountability, collaboration, and high performance.
• Mentor and develop Account Managers through regular feedback sessions, one-on-ones, and performance evaluations, enabling them to provide top-tier service to our clients.
• Collaborate closely with Sales and Product teams to align on revenue targets, understand client needs, and identify strategic growth opportunities across a diverse portfolio.
• Ensure seamless execution of client onboarding and project delivery – monitoring progress, troubleshooting issues, and maintaining billing accuracy to uphold operational excellence.
• Partner cross-functionally with internal teams, including Sales, Technical Support, and Product Development, to address client queries, enhance workflows, and introduce innovative solutions or service offerings.
• Develop and maintain strong relationships with clients by participating in key meetings, addressing escalations, and uncovering upselling or optimization opportunities.
• Champion the adoption of company-wide initiatives, new services, and client engagement programs in collaboration with the Director of Account Management.
• Spearhead onboarding and training for new team members, ensuring they have a clear understanding of our process standards and service expectations.
• Track and analyze key performance indicators such as client satisfaction, team performance, and service level agreements to drive continuous improvement and business growth.

Senior Account Manager

Sales

• Own and manage smaller sales projects, acting as a customer facing representative to drive communication, coordinate internal resources, and ensure timely deal execution
• Work closely with the Regional Sales Director to identify and prioritize sales opportunities
• Maintain constant communication and manage ongoing projects with customers
• Liaise between different internal teams such as Sales Operations, Legal, Project Management, and others
• Provide administrative support including CRM database management, meeting scheduling, and task organization
• Meets assigned targets for profitable sales volume and strategic objectives

Senior Account Manager

Sales Enablement Specialist