Zenlayer

Human Resources

• Serve as a trusted HR partner for employees and managers across the Americas and Europe
• Support employee engagement, workplace culture, and regional HR initiatives
• Partner with business leaders on team-related topics and day-to-day people matters
• Help identify employee trends, concerns, and opportunities, and provide practical HR support
• Partner with internal stakeholders and global HR colleagues to ensure effective HR support across the region
• Contribute to selected talent and organizational initiatives as needed
• Support special projects and other HR programs assigned by HR leadership

Senior HR Manager

Customer Success Manager

• Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
• Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
• Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
• Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
• Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
• Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.

Customer Success Partner, Mandarin Bilingual

Accounts Receivable

• Generate and distribute customer invoices accurately and timely in accordance with executed contracts and company policies.
• Review customer contracts and billing schedules to ensure correct billing terms, rates, quantities, and billing periods.
• Coordinate with Sales Operations and Customer Success teams to resolve billing discrepancies.
• Support recurring and non-recurring invoice generation and adjustments.
• Monitor customer aging reports and proactively follow up on overdue balances.
• Contact customers regarding outstanding invoices through email and phone communication.
• Maintain detailed collection notes and documentation.
• Escalate high-risk accounts and collection issues to management.
• Collaborate with customers to resolve payment disputes and billing inquiries.
• Investigate and resolve unapplied cash, payment discrepancies, and short payments.
• Reconcile AR subledger to the General Ledger on a monthly basis.
• Assist with month-end close activities related to accounts receivable.
• Prepare AR aging reports and collection status reports.
• Identify opportunities to improve billing, collections, and cash application processes.

Accounts Receivable Specialist

Procurement

• Process and manage purchase orders throughout their lifecycle, including creation, modification, closure, and documentation.
• Coordinate with suppliers to resolve invoice discrepancies, billing inquiries, and payment-related issues.
• Prepare and process payment requests while ensuring compliance with internal policies and approval procedures.
• Maintain accurate procurement records and ensure the integrity of procurement and cost-related data within ERP systems.
• Partner closely with Procurement and Finance teams to ensure timely cost recognition, invoice reconciliation, and accurate financial reporting.
• Monitor procurement transactions, identify data discrepancies, and proactively drive issue resolution and process improvements.
• Support internal audits and contribute to the continuous enhancement of procurement operations, controls, and data quality.

Procurement Operations Specialist

Accountant

• Manage the end-to-end Accounts Payable process, including invoice processing, coding, and ERP entry.
• Process vendor payments through ACH, wire transfers, checks, and other approved methods.
• Partner with Billing Validation and Procurement teams to ensure invoices are properly reviewed and approved.
• Investigate and resolve invoice discrepancies, payment issues, pricing variances, and vendor inquiries.
• Ensure compliance with company policies, approval workflows, and internal controls.
• Reconcile AP subledger balances to the General Ledger and investigate reconciling items.
• Prepare journal entries, AP accruals, account reconciliations, and month-end close schedules.
• Perform expense cut-off analysis to ensure accurate period-end financial reporting.
• Assist with audits, financial reporting, and supporting analyses.
• Collaborate with Procurement, Biling analyst, and Finance teams to ensure accurate and timely close activities.
• Identify inefficiencies, bottlenecks, and control gaps and recommend improvements.
• Analyze recurring issues, determine root causes, and develop sustainable solutions.
• Participate in ERP enhancements, automation initiatives, and finance transformation projects.
• Help develop SOPs, process documentation, and training materials.
• Partner with cross-functional teams to improve processes and strengthen internal controls.
• Take ownership of issues through resolution and drive continuous improvement.

Staff Accountant

Data Scientist

• Lead full lifecycle management of data center fitting-out and PoP build projects across the Americas.
• Develop project execution plans (scope, schedule, budget, risks, QA/QC, logistics).
• Maintain project documentation, reports, and dashboards for regional and global leadership.
• Coordinate with global engineering teams on design packages, rack layouts, structured cabling, power distribution, and cooling requirements.
• Manage RFIs, submittals, shop drawings, and site clarifications with contractors and vendors.
• Work with Zenlayer’s global supply chain team to procure long-lead equipment (racks, PDUs, fiber panels, cabling, network gear, power components).
• Monitor vendor manufacturing timelines, FAT schedules, and international logistics.
• Oversee contractors during construction, electrical / mechanical integration, and ICT installation.
• Ensure compliance with local regulations, Zenlayer specifications, and colocation provider guidelines.
• Lead testing & commissioning of power systems, cooling integration, rack deployment, structured cabling, and network equipment readiness.
• Deliver complete handover packages: as-built drawings, O&M manuals, inventory lists, test reports.

Senior Project Manager, Data Center Fitting-Out

Manager

• Identify potential data center locations to support the business’ expansion strategy
• Travel to prospected locations to evaluate site feasibility
• Develop and manage acquisition strategies with consideration of power, scale, cost, tax, risk, etc.
• Engage in and support lease negotiations alongside the Legal team
• Monitor market trends and activity to influence acquisition strategy
• Maintain relationships with brokers, landlords, utilities, and related personnel

Data Center Site Selection Manager

Customer Success Partner

Support Engineer

• Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets
• Diagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents
• Configure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services
• Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs
• Maintain the integrity, reliability, and performance of Zenlayer’s global network
• Create, update, and improve network support documentation, procedures, and operational processes
• Participate in on call rotations and provide after-hours and weekend support as needed
• Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
• Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers

Network Support Engineer

Sales

• Represent our company’s products and services, starting with a comprehensive understanding of how our solutions meet needs
• Strong business development skills to identify, qualify and win new deals via existing and new carrier partners
• Provide market analysis, strategy, and work with leadership team on market development
• Partner Relationship Management: Build and maintain strong relationships with a select set of channel partners across the Asia Pacific region.
• Develop trust, alignment, and collaboration to drive mutual success through joint business plans
• Strategic Planning: Develop and execute joint business plans with key partners to align on goals, identify growth opportunities, and implement go-to-market strategies.
• Drive consistent revenue growth through targeted initiatives.
• Solutions Development: Work closely with partners to identify, develop, and expand enterprise solutions opportunities.
• Tailor offerings to meet the specific needs of target customers and drive profitable sales.
• Keep abreast of current market conditions, technology trends and business to create unique value proposition for Zenlayer in the market
• Develop sales strategies to grow existing and new carrier accounts, and increase revenue streams in these accounts
• Review, analyze and acquire a good understanding of the business, industry, regulatory trends and developments so as to provide the Board Members with the strategic guidance, analysis and insights to align directions back to Zenlayer
• Identify prospect's needs and suggest appropriate products/services.
• Proactively seek new business opportunities in the market