Customer Success Partner

Zenlayer

Customer Success Partner responsible for managing relationships in the cloud computing sector. Collaborating with teams to enhance customer experiences for strategic accounts.

Posted 6/14/2026full-timeDiamond Bar • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.

Requirements

What you’ll need

Experience in cloud computing, telecommunications, or related industries
Experience in managing customer success programs, customer retention, and upselling strategies.
Ability to analyze customer data and usage trends to identify areas of improvement.
Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.

Benefits

Comp & perks

Health insurance
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success programscustomer retentionupselling strategiesdata analysisusage trends

Soft Skills

interpersonal skillscommunication skillsrelationship buildingproblem-solvingcritical thinkingcustomer-focused mindsetproactive approach