GTM Engineer
G2
Mid · Seniorfull-time$110k–$150k / year🇺🇸 United States
Posted: 6 days agoSource: jobs.ashbyhq.com
Job Level
Mid-LevelSenior
About the role
- Serve as Customer Success Manager responsible for getting customers to business outcomes quickly using Zendesk solutions
- Work across customer organizations from CXO level to administrators
- Deliver outcome-driven engagement through onboarding, success planning, product adoption and value realization
- Remove obstacles to product adoption and advocate for customers across Zendesk ecosystem
- Drive product adoption, provide prescriptive best practices and quantify customer value
- Bring prioritized and data-driven customer feedback into product development
- Proactively engage and communicate with customers verbally and in writing
- Forge relationships with account team: sales, customer support, professional services, renewals, marketing
- Develop relationships with customer leaders from CIOs to IT professionals
- Track engagement and customer health metrics (success plan status, product adoption/usage, NPS, etc.)
- Travel to customer locations for at least 40% of time
Requirements
- Bachelor degree in computer science, information sciences & technology, engineering or business
- Minimum of 4+ years of related experience in Customer Success / Experience
- Fluency in Spanish preferred
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
- Previous experience in customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting
- Previous experience leveraging leading customer success tools (e.g., Gainsight)
- Track record of learning new technology/software solutions and linking software solutions to customer use cases and business value
- Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus
- Ability to explain and demonstrate the value of AI to both technical and non-technical stakeholders
- Proven ability to multi-task and perform program/project management activities
- Strong interpersonal skills with ability to influence at multiple levels across customer organizations and internal teams
- Ability to do foundational quantitative analysis and basic churn forecasting
- Regular travel expected at a minimum 40%
