Loopio

Revenue Operations Analyst, CX

Loopio

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Job Level

JuniorMid-Level

About the role

  • Administer key revenue systems with a focus on Gainsight to meet business objectives and needs
  • Identify, scope, test, and implement operational revenue improvement projects, including prioritization and release large-scale updates that scale with the growth of the business
  • Provide day-to-day technical support for the revenue teams via help desk tickets
  • Translate business requirements from CX into scalable system solutions and automations
  • Create and maintain process and technical documentation
  • Partner closely with the Scaled Customer Success Team to implement and execute system-driven projects (e.g. journey orchestrators, automation workflows)
  • Work cross-functionally with end-users, RevOps, and IT to support go-to-market strategy objectives
  • Train and support end users on Gainsight features and workflows, driving adoption across CX and related teams
  • Stay current with CX technology best practices and recommend enhancements that improve scalability and impact

Requirements

  • 2+ years in revenue operations roles, managing or administering technology for GTM team
  • Hands-on experience in administering or being a power user of Gainsight is required
  • Innate curiosity and a quick learner - eager to dig into new tools, processes, and data to uncover opportunities
  • Superior analytical and problem-solving skills
  • Relentless learner mindset who thrives in a fast-changing environment and actively seeks out ways to improve systems, processes, and personal knowledge
  • Impeccable time management and organizational skills
  • Excellent verbal and written communication skills
  • Experience in a customer-facing role (Customer Success, Account Management, Support, or Sales) is preferred
  • Experience with other sales tools (Salesforce, Zendesk, SkillJar, etc.) are a plus
  • Must be resident of hub regions (Canada BC and ON, UK London, India Gujarat Maharashtra Bengaluru) and have valid work permits/SIN for Canada if applying to Canadian hubs