Strategic Solutions Engineer
Cresta
Senior Product Manager, Voice AI Agents
Zendesk
full-time
Posted on:
Origin: • 🇩🇪 Germany
Visit company websiteJob Level
Senior
Tech Stack
VoIP
About the role
- Own the end-to-end product strategy for Zendesk's voice AI agents, from vision and roadmap to zero-to-one market delivery
- Lead deep customer and market discovery to identify voice-specific opportunities and translate insights into product requirements
- Champion voice UX excellence, partnering with product design to create intuitive conversational experiences
- Collaborate with AI researchers and engineers to integrate speech technologies while optimizing for real-time performance
- Define and track success metrics across adoption, latency, user satisfaction, and automation efficacy
- Build strong cross-functional partnerships with Engineering, AI Research, Customer Success, and GTM teams to ensure cohesive execution and market readiness
- Implement continuous discovery and development practices, maintaining high product quality through iterative testing and data-driven refinement
- Attend local office part of the week as part of hybrid team-level schedule
Requirements
- Several years product management experience with 2+ years building AI-powered or voice products in B2B SaaS
- Track record leading cross-functional teams through zero-to-one product development
- Strong discovery and data-driven mindset with demonstrated user-focused outcomes
- Exceptional communication skills to align stakeholders and articulate complex voice AI value propositions
- Deep knowledge of voice technology (telephony, SIP, VoIP, ASR/TTS) and real-time UX performance factors (bonus)
- Experience with LLM capabilities in voice contexts (bonus)
- Background in customer service or CX product development (bonus)
- Experience establishing leadership within domain and driving adoption
- Strong technical background and professional experience developing and maintaining complex architectures
- Proven track record of successfully managing and motivating engineering teams
- Experience scaling teams and leading engineering teams through change
- Experience working in collaborative teams, leveraging practices like pair programming and code reviews
- Strong expertise in iterative development and balancing risks
- Commitment to Quality and understanding of maintaining it within complex architectures and software designs
