GEICO

Senior UX/UI Designer, Conversational AI

GEICO

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, District of Columbia, Illinois, New York

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Salary

💰 $104,550 - $172,200 per year

Job Level

Senior

About the role

  • Shape the future of customer interactions across conversational platforms, designing experiences that are intuitive, scalable, and powered by cutting-edge AI technologies.
  • Design and optimize conversational flows, wireframes, and mockups across chatbots, IVR, voice assistants, and LLM-powered interfaces.
  • Create effective prompts and interaction strategies for Generative AI systems.
  • Collaborate with product managers, engineers, and fellow designers from concept to execution to deliver intuitive, AI-enhanced customer experiences.
  • Apply human-centered research methodologies to advocate for customer needs and behaviors.
  • Analyze existing conversation paths to identify opportunities for improvement and AI-driven expansion.
  • Develop and maintain design guidelines and best practices for conversational and generative interfaces.
  • Partner with technical teams to integrate NLP, TTS/STT, machine learning, and LLM capabilities into cross-channel experiences.
  • Scope design requests, estimate effort, and adapt quickly to changing priorities in a fast-paced team environment.

Requirements

  • 5+ years of experience in conversational design, including voice and chat interfaces.
  • Proven application of NLP and conversation design principles in customer-facing experiences.
  • Strong analytical skills in evaluating conversational flows and user feedback.
  • Hands-on experience with prompt engineering, LLMs, and RAG systems (preferred).
  • Familiarity with Generative AI platforms and their integration into customer journeys (preferred).
  • Experience designing for cross-channel experiences (chat, voice, mobile, web) (preferred).
  • Proficiency with tools such as Figma, Voiceflow, Amazon Lex, and other conversational platforms (preferred).
  • Effective communication and storytelling skills to convey design rationale and user impact.
  • Understanding of content strategy, design systems, and UX research methodologies.