Product Designer, Consumer
Toast
Senior UX/UI Designer, Conversational AI
GEICO
full-time
Posted on:
Location: California, District of Columbia, Illinois, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $104,550 - $172,200 per year
Job Level
Senior
About the role
- Shape the future of customer interactions across conversational platforms, designing experiences that are intuitive, scalable, and powered by cutting-edge AI technologies.
- Design and optimize conversational flows, wireframes, and mockups across chatbots, IVR, voice assistants, and LLM-powered interfaces.
- Create effective prompts and interaction strategies for Generative AI systems.
- Collaborate with product managers, engineers, and fellow designers from concept to execution to deliver intuitive, AI-enhanced customer experiences.
- Apply human-centered research methodologies to advocate for customer needs and behaviors.
- Analyze existing conversation paths to identify opportunities for improvement and AI-driven expansion.
- Develop and maintain design guidelines and best practices for conversational and generative interfaces.
- Partner with technical teams to integrate NLP, TTS/STT, machine learning, and LLM capabilities into cross-channel experiences.
- Scope design requests, estimate effort, and adapt quickly to changing priorities in a fast-paced team environment.
Requirements
- 5+ years of experience in conversational design, including voice and chat interfaces.
- Proven application of NLP and conversation design principles in customer-facing experiences.
- Strong analytical skills in evaluating conversational flows and user feedback.
- Hands-on experience with prompt engineering, LLMs, and RAG systems (preferred).
- Familiarity with Generative AI platforms and their integration into customer journeys (preferred).
- Experience designing for cross-channel experiences (chat, voice, mobile, web) (preferred).
- Proficiency with tools such as Figma, Voiceflow, Amazon Lex, and other conversational platforms (preferred).
- Effective communication and storytelling skills to convey design rationale and user impact.
- Understanding of content strategy, design systems, and UX research methodologies.
