Cresta

Strategic Solutions Engineer

Cresta

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $175,000 - $210,000 per year

Job Level

SeniorLead

About the role

  • Partner with Sales Directors as a business consultant and technical expert guiding discovery, design, and validation of Cresta’s AI-powered solutions.
  • Connect deeply with customer stakeholders to understand business goals, technical environments, and operational challenges, and architect solutions combining LLMs, SLMs, and real-time AI assistance.
  • Act as a consultative partner uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
  • Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
  • Qualify and translate customer requirements into robust, scalable Cresta configurations aligned with business value and technical feasibility.
  • Design and deliver tailored product demonstrations showcasing virtual agents, real-time coaching, and analytics that deliver measurable business outcomes.
  • Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
  • Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).
  • Provide insights based on experience with AI technologies, contact center transformation, and customer success strategies.
  • Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends.
  • Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.
  • Deliver persuasive, tailored product demonstrations highlighting Cresta’s proprietary AI architecture and measurable ROI.

Requirements

  • 7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.
  • Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).
  • Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.
  • Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
  • Ability to design and communicate complex solutions clearly to both technical and business audiences.
  • Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.
  • Fast learner and self-starter who thrives in high-growth, high-collaboration environments.
  • Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI.
  • You embody our core Operating Principles