ISO Success Manager, Hybrid
Enova International
SFDC
Salary
💰 PLN 193,000 - PLN 289,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Assist Zendesk customers in aligning subscriptions to current and future service needs and Zendesk initiatives
- Partner with Customer Success and Sales as a dedicated Zendesk team for the customer
- Ensure customers maximize value of subscriptions, coordinate additional training or professional service interests
- Identify expansion opportunities including additional products and agents
- Identify customers at high risk of churn or contraction and build save plans with Customer Success and Sales
- Lead subscription negotiations at renewal with focus on retention and expanding term length
- Maintain an 87% GRR renewal rate and meet quarterly and annual goals
- Manage renewal process from start to finish for all assigned opportunities and maintain timely renewals
- Manage Salesforce opportunities accurately and stay up to date
- Manage customer campaigns as assigned
Requirements
- 3+ years experience in renewing and managing customer accounts
- Proficient level of German and English (another European language is a plus)
- Excellent phone presence and interpersonal skills
- Excellent verbal and written skills
- Results oriented
- Excellent time management skills
- Team Player
- Experience with Salesforce.com
- Articulate and professional
- Experience in negotiating SaaS contracts and pricing
