Field Service Technician II
Softcard (acquired by Google)
Field Support Engineer I – Refractive
ZEISS Group
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $37 - $46 per hour
Job Level
Mid-LevelSenior
About the role
- Install, repair, upgrade and perform preventative maintenance on specified Carl Zeiss Meditec Refractive instrumentation
- Represent Carl Zeiss Meditec at customer locations and achieve a high level of customer satisfaction
- Diagnose and repair all designated products within an assigned service territory
- Schedule, create, verify and/or modify customer visits as appropriate
- Complete and submit a field service report and a weekly expense report according to company policies
- Maintain spare parts inventory according to company guidelines
- Develop strong relationships with customers and partner with Sales Representatives in their territory
- Train and mentor fellow FSE’s on problem solving, soft skills and sharing best practices
- Troubleshoot all assigned equipment, including data networks and high energy lasers
Requirements
- Minimum of 4+ years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Data Networks, Optics or Medical Field Service
- BS in Engineering, Computer Technology, Electronics or related fields preferred
- A+ and Net+ certification preferred and knowledge of laser/refractive products
- Understanding of the mathematical and physical theories of operation on all assigned equipment
- Ability to troubleshoot all assigned equipment, including data networks
- Must be able to be trained to service fine mechanics electro-mechanics, high energy lasers, data management systems/networks and optics
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
electro-mechanicaldata networkstroubleshootingpreventative maintenancerepairinstallationhigh energy lasersopticsfine mechanicslaser products
Soft skills
customer satisfactionrelationship buildingmentoringproblem solvingcommunicationcollaborationtraining
Certifications
A+ certificationNet+ certification
