Field Service Engineer I – LE
Thermo Fisher Scientific
Field Service Engineer II
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Repair, install, and update all Thermo Fisher hardware and automation products under the BEA division
- Provide instruments and equipment services, including installation, preventative maintenance, repair, and compliance services
- Work closely with other departments to improve customer experience
- Leading performance metrics of the team by ensuring timely customer response and problem resolution
- Provides up-to-date service reporting on customer activities
- Lead commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols
- Act as the main point of contact for customers to interact with to support existing and future Service Contract agreements
- Developing and maintaining positive relationships with customers in assigned territory
- Support product quality improvement by bringing up concerns using the complaint process to raise to the Quality team
- Able to lead smaller project installations from coordinating Site Readiness to validation execution, heavy interaction with customer and 3rd party contractor personnel, and supporting the Project Manager to obtain Project Acceptance
- Remotely support external customers for resolution as well as remote support for FAS and TSS
Requirements
- Associates degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable
- Minimum of two years of experience in bioprocess automation, cell culture, fluorescence microscopy, flow cytometry and other relevant techniques desired
- Identify, recommend and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement Delta V or other control software experience is a plus
- Ability to read and redline schematics and drawings is a plus
- Customer-facing experience is a plus
Benefits
- Able to lift 40 lbs. without assistance
- Adherence to all Good Manufacturing Practices (GMP)
- Safety Standards
- Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed
- Laboratory Setting
- Loud Noises (Equipment/Machinery)
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
- Strong Odors (chemical, lubricants, biological products etc.)
- Will work with hazardous/toxic materials
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bioprocess automationcell culturefluorescence microscopyflow cytometrySite Acceptance Test (SAT)Installation Qualification (IQ)Operational Qualification (OQ)schematics readingDelta Vautomation products
Soft skills
customer experience improvementproblem resolutionrelationship buildingteam leadershipcommunicationproject coordinationcustomer-facing experienceinterdepartmental collaborationservice reportingquality improvement
Certifications
Associates degreeBachelor's degreecertification in automationcertification in biologycertification in chemistry
