Field Service Technician II
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Field Service Engineer
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $32 - $63 per hour
Job Level
JuniorMid-Level
About the role
- Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer.
- The Ambassador operates as the primary account management contact with customer accounts, focusing on improving economic profitability, increasing customer loyalty, securing retention, and driving value expansion.
- Act as a trusted partner to existing customers.
- Build promoters and achieve a targeted retention rate.
- Manage and drive the development of accounts according to strategic account plan (value expansion; economic profitability).
- Deliver first-line support and technical troubleshooting & elevate Level 2+ issues to service specialists to minimize overall cost to serve.
- Coordinate order; delivery; and billing.
- Responsible for implementing and maintaining the effectiveness of the quality system.
- Conduct customer business reviews (KPI reviews).
- Manage customer relationships and thoroughly plan; prepare and follow up customer visits (pre-call plan; post-call notes).
- Identify customer training requirements.
- Coach customers and share knowledge (education).
- Identify and resolve customer pain points (troubleshooting).
- Replenish and control inventory.
- Build image and brand in the eyes of customer "Sell" or reinforce Abbott’s total solution value offering.
- Collect and transmit VOC (Voice of Customer).
Requirements
- Associate degree or an equivalent combination of education and work experience.
- Minimum of 2 years experience of relevant experience with instrumentation utilized in a laboratory/blood bank environment.
- Minimum of 2 years of experience interfacing with customers.
- Bachelor’s degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.
- Two to four years’ experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products.
- Experience providing technical product application and/or hardware support.
- Strong people management and communication skills.
- Trouble shooting/problem solving skills.
- Computer skills (word, excel, power point, internet savvy).
- Negotiation skills.
- Demonstrate sales skills.
- Commitment to customers Service-minded.
Benefits
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingcustomer relationship managementaccount managementvalue expansionKPI reviewsinventory controltechnical product application supporthardware supportproblem solvingsales skills
Soft skills
communication skillspeople managementservice-mindednegotiation skillscustomer loyalty buildingtrusted partnershipcoachingeducation sharingcustomer training identificationcustomer pain point resolution
Certifications
Associate degreeBachelor’s degree in Bio MedicalBachelor’s degree in EngineeringBachelor’s degree in ElectricalBachelor’s degree in MechanicalBachelor’s degree in Medical TechnologyBachelor’s degree in Commercial
