Field Service Technician III
MITER Brands
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $32 per hour
Job Level
JuniorMid-Level
About the role
- Diagnose and repair Milgard window and door products at customer homes and job sites
- Communicate directly and courteously with customers and co-workers
- Assist senior technicians with installations, repairs, and part replacements
- Pick up and deliver parts; maintain inventory in service vehicles and warehouse
- Clean installed products and ensure job sites are returned to original condition
- Safely operate hand and power tools
- Use iPads and service software to document service calls and review schedules
- Collaborate with other Field Service Technicians on multi-tech projects
- Inspect incoming parts for quality; reject and document any that don’t meet standards
- Maintain a clean, organized, and safe work environment — both in the field and warehouse
- Keep service vehicles clean, stocked, and in good working condition
- Assist with unloading delivery trucks and general warehouse upkeep
- Submit closing service documentation promptly to the Field Service Office
Requirements
- Window and door service/install experience required, including:
- Glass replacement
- Hardware replacement
- Diagnosing and documenting product issues
- Experience measuring and ordering products
- 2+ years of direct customer service experience
- High school diploma or GED preferred
- Knowledge of safe use of hand and power tools
- Valid Class D Driver’s License with a clean driving record (per PGT’s safe driving policy)
- Ability to work independently and as part of a team
- Basic English language skills; bilingual in English and Spanish is a plus
- Ability to perform basic math and read a tape measure
- Comfortable using computers, email, and mobile devices for documentation and training
- Familiarity with Microsoft products such as Outlook and Windows
Benefits
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO), including Vacation, Personal, and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
window service experiencedoor service experienceglass replacementhardware replacementdiagnosing product issuesmeasuring productsdocumenting service callsbasic math skillsreading a tape measureinventory management
Soft skills
customer servicecommunicationteamworkindependenceorganizationattention to detailcourtesycollaborationproblem-solvingcleanliness
Certifications
High school diplomaGEDClass D Driver’s License