Field Service Engineer
Abbott
Field Service Technician II
accessiBe
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $31 per hour
Job Level
Junior
About the role
- Diagnose basic mechanical, software, network, and system failures using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
- Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.
Requirements
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- The ability to travel (valid driver's license and acceptable driving record necessary).
- The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Benefits
- Competitive compensation and benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mechanical troubleshootingsoftware diagnosticsnetwork troubleshootingsystem diagnosticsequipment servicingtechnical report maintenancecustomer service problem solvingField Service ReportsExpense Reportstroubleshooting
Soft skills
customer demand managementresponsivenessaccuracydirection to techniciansadaptabilityteam collaborationcommunicationproblem-solvingtime managementattention to detail
Certifications
HS DiplomaGEDvalid driver's license
