Field Engineer
Carestream
Ray
Senior Field Engineer
Grafana Labs
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $196,000 - $236,000 per year
Job Level
Senior
Tech Stack
AWSAzureCloudDistributed SystemsGoogle Cloud PlatformGrafanaKubernetesPrometheusSplunkTerraform
About the role
- Maintain the Field Engineering infrastructure including the pre-sales Demo Kit application and infrastructure, as well as custom demo applications and deployment tools for workshops and custom engagements.
- Implement and maintain operational dashboards and alerts for Field Engineering infrastructure.
- Designing, developing, and delivering compelling product demos to add to the demo kit library.
- Creating and delivering Training Materials, and Product workshops to the SEs, customers, and the community.
- Overtime become a SME on one or more of our products enabling you to assist the field with deep dive technical meetings, large strategic POV’s, blogs, webinars and more.
Requirements
- 5+ years of technical experience, serving as a SRE, Developer, Architect and/or successful presales Solution Architect. OSS selling experience is a plus.
- Large-scale distributed systems: Proven track record deploying, operating, and maintaining highly distributed, multi-region platforms in production.
- Enterprise product engineering: Software engineering experience delivering at least one enterprise-grade product (design, implementation, code reviews, maintenance).
- Major cloud expertise: Deep hands-on proficiency with at least one CSP (AWS, Azure, or GCP), including IAM, networking, compute, storage, and managed services, including IAC tools such as Terraform.
- High availability and resilience: Designing and running HA systems (multi-AZ/region,redundancy, health checks, graceful SLOs and reliability practices: Defining SLOs/SLIs, managing error budgets, and driving reliability roadmaps.
- CI/CD and deployment strategies: Automated pipelines, canary/blue-green rollouts, safe rollbacks, and feature flags.
- Performance and capacity: Load testing, capacity planning, bottleneck analysis, and cost/performance optimization.
- Effective communication and documentation: Clear runbooks, design docs, and cross-team collaboration.
- Deep understanding and Kubernetes.
- Professionally familiar with observability platforms, eg. Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc.
- Experience building and delivering technical content for technical audiences. This includes Workshops, Demos, Decks, Webinars, Videos etc.
Benefits
- 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SREDeveloperArchitectpresales Solution Architectlarge-scale distributed systemsenterprise product engineeringcloud expertisehigh availabilityCI/CDKubernetes
Soft skills
effective communicationdocumentationcross-team collaboration
