Field Support Engineer I – Refractive
ZEISS Group
Field Service Technician II
Softcard (acquired by Google)
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis
- Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites
- Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts
- Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications
- Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs
- Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations
- Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards
- Provides technical support and training to customers on operational or maintenance aspects of system equipment
- Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction
- Assists less experienced Field Service Technicians with addressing customer needs
- May lead small to moderate projects at customer sites
- Performs other duties as assigned
Requirements
- Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination
- Ability to operate shop equipment safely
- Excellent verbal and written communication skills
- Work effectively with customers, peers and management to resolve client issues
- Ability to read hydraulic schematics
Benefits
- healthcare coverage
- 401(k)
- tuition reimbursement
- vacation
- sick pay
- holiday pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnosticsrepairinstallationtechnical analysisequipment servicingemergency repairshydraulic schematicssystem enhancementsequipment upgradescustomer support
Soft skills
communication skillscustomer satisfactionteamworkproblem-solvingleadershiptrainingtechnical communicationadaptabilityattention to detailinterpersonal skills
Certifications
technical degree
