Manager, Refractive Accounts
ZEISS Group
Field Service Engineer
ZEISS Group
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $97,000 - $122,000 per year
Job Level
Mid-LevelSenior
About the role
- Install, maintain, troubleshoot, and repair ZEISS 3D Tomo Inspection & Metrology Technology and Mask Shop Solutions
- Perform hands-on operation, service, and upkeep of FIB-SEM systems
- Complete service reports, quality forms, and expense documentation within set timelines
- Manage spare parts inventory, including ordering and returns
- Schedule and coordinate service activities with customers, maintaining clear communication with ZEISS Service Management and the Customer Interaction Center
- Provide timely updates to customers and internal teams regarding equipment status and ongoing projects
- Travel across the U.S. and to Germany for in-depth training and collaboration with factory experts
- Support the development and testing of new service strategies, create training materials, and conduct training sessions
- Act as the primary liaison between the German factory, local support, management, and end customers
- Other duties as assigned
Requirements
- Bachelor’s degree in Engineering, Optics, or Mechatronics preferred, or equivalent with 5 years of industry experience in optics or mechatronics
- High customer orientation, flexibility, and willingness to work varying service hours
- Ability to read and interpret electrical and mechanical engineering documentation and schematics
- Technical experience in the semiconductor industry; experience in optics preferred
- Ability to work independently, strong hands-on skills, and assertiveness
- Good written and verbal communication skills in English
- Proficiency with Windows operating systems, word processing, email applications, and databases/CRM systems
- Must be willing to travel periodically, including internationally
