Focus Group

Sales Support, Mobiles

Focus Group

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £25,000 per year

Job Level

Mid-LevelSenior

About the role

  • Deliver outstanding customer service at all times
  • Provision of mobile orders for all major networks via Wholesale and Distribution carriers
  • Assist and support mobile sales team
  • Direct interaction with client and sales team via email, calls and face to face
  • Managing customer accounts
  • Updating system for handset orders and invoicing
  • Handset purchasing through 3rd party suppliers
  • Answering questions about products and services
  • Monitoring calls and ensuring call waiting is kept to a minimum
  • Communicating with different sectors of the business

Requirements

  • Excellent organisational and time management skills
  • Effective at managing multiple competing priorities
  • Maintaining a high workload
  • Excellent telephone manner and skills
  • Deliver outstanding level of customer service via phone, email and letters
  • Administration experience, using excel and word
  • Ability to use own initiative
  • Excellent attention to detail
  • Experience with CRM databases
  • Ability to meet deadlines