Zayo Group

Account Manager

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches.
• Understand our network and proximity to key buildings in a market to drive on and near net sales.
• Understand local competitive dynamics and how to win highly competitive deals.
• Present proposals and manage customers through a strategic sales process.
• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts.
• Apply knowledge of customers, industry, and services to achieve revenue objectives.
• Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts.
• Manage high volume of work while maintaining a high degree of responsiveness.
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.
• Provide accurate and timely forecasts of sales opportunities.
• Develop and maintain records of customer activity for reporting of sales and forecasts.
• Provide accurate and timely information to management.
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

Senior Account Manager

Project Manager

• Lead and manage the planning and execution of outside plant break/fix from inception to completion.
• Develop detailed project plans, schedules, and budgets for projects as required.
• Coordinate with internal teams (engineering, construction, design) and external stakeholders (clients, vendors, contractors) to ensure SLA objectives are met.
• Oversee OSP activities, including fiber placement, splicing coordination, make-ready support, restoration, and maintenance.
• Ensure work aligns with construction prints, permits, and engineering specifications.
• Oversee project budgets, ensuring costs are controlled, and projects are delivered on time and within scope.
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows.
• Identify potential project risks and develop mitigation strategies to avoid delays or budget overruns.
• Maintain clear and continuous communication with all stakeholders, including clients, senior management, project teams, and vendors.
• Ensure the project is completed in compliance with safety, quality, and regulatory standards.
• Manage relationships with contractors, vendors, and subcontractors, ensuring performance aligns with project requirements and timelines.
• Ensure that all project-related documentation is properly maintained and stored, ensuring compliance with local regulations.

OSP Project Manager

Artificial Intelligence

• Develop and execute a comprehensive AI platform roadmap aligned with Zayo’s business objectives
• Lead the research, evaluation, and implementation of large-scale AI models, including LLMs, transformer-based models, computer vision, and multimodal AI
• Design and deploy AI solutions for predictive analytics, intelligent automation, operational optimization, and real-time decision-making
• Oversee the end-to-end AI lifecycle, including data engineering, model development, testing, deployment, monitoring, and continuous improvement
• Build and optimize scalable AI infrastructure using cloud platforms such as AWS, Azure, or Google Cloud, along with GPU and TPU-based distributed training environments
• Implement modern MLOps frameworks to support efficient model deployment, governance, observability, reliability, and performance monitoring
• Build, mentor, and lead a high-performing team of AI researchers, machine learning engineers, data engineers, and AI platform specialists
• Partner with engineering, network operations, product, data, security, compliance, and business teams to identify high-value AI use cases and ensure business alignment
• Establish responsible AI practices that address bias, fairness, transparency, model risk, security, and regulatory compliance
• Drive measurable business outcomes through AI-enabled improvements in efficiency, service reliability, customer experience, and operational decision-making.

Head of AI – Platforms

Manager

• Attend Kick-Off meetings to support Construction Managers and Project Managers in all aspects of fiber construction work.
• Utilize PowerBI and other business intelligence tools to analyze data summaries and predictive visualizations for OTP, CRM assignments, etc.
• Attend transportation and other customer meetings as subject matter expert for Crown.
• Develop customer relationships that may result in influencing customers to award service work to Crown.
• Assist Construction Manager with trips to sites during construction including site survey, Contractor Site Safety Inspections, and construction closeout.
• Clear conflicts for PADOT, DELDOT, and NJDOT.
• Handle all pole transfers including scheduling the vendors.
• Create the PO and reconciling the invoice interacting with Vendors.
• Manage NJUNS and SPANS.
• Coordinate between the utilities and the vendors for a completion schedule.
• Work Relocation projects.
• Submit the Change Management tickets.
• Create pole maps and work orders including assignments.
• Assist with the over lash applications to the power companies.
• Provide direction to general contractors aligned to job specifications.
• Develop a working knowledge of permitting and licensing process in Public and Private right of way and how they vary by municipality and pole owners.
• Ensure Team Management, Project Managers, and customers are aware of issues that will impact project completion or cost.
• Develop proficiency reviewing As Built drawings to validate quantities.
• Ensure that all jobs are maintained in our project tracking system with complete accuracy.
• Be available as an escalation point to engage General Contractors on corrective actions post internal closeout review.
• Observe and learn from Network Construction Managers working with Project Managers, Fiber Engineers, Network Operations Center (NOC), Field Operations, and Customers.

Associate Network Construction Manager

Events

• Analyzing blueprints to determine where construction projects will take place
• Identifying and mapping location and depth of utilities for fiber optic cable and underground utilities.
• Documenting interactions, site information, and utilities in organizational software.
• Communicates with clients, engineers, and management.
• Using various techniques (electrical, magnetic, GPS, blueprint analysis, and/or radar) to measure utilities.
• Proactively identify potential problem areas to ensure the integrity of the network and company.
• Pinpointing the coordinates of lines using GPS or surveying equipment.
• Responsible for the asset management processes and replenishment of on-site/truck materials.
• Coordinating shipping and receiving of company and customer materials.
• Maintaining tools, test sets, and all network equipment.
• Maintaining network/site security, cleanliness, and following all policies related to company property.
• Inspecting cabinets, buried cables, construction sites, and other outdoor facilities in various environments, weather conditions, temperatures, exposed to local flora and fauna.
• Operating in both individual and team environments, both within this team and interacting with other teams, working together to achieve common goals.
• Other duties as assigned.

Damage Prevention Technician I

Operations

• Perform installation, testing, and turn-up of fiber optic systems and related network equipment with minimal supervision
• Execute installation and service work in alignment with company standards and engineering designs
• Perform fiber routing, dressing, labeling, and basic splicing as required
• Conduct fiber testing using tools such as power meters and OTDRs, and accurately interpret results for standard scenarios
• Troubleshoot and resolve routine network and installation issues, escalating complex problems as needed
• Read and interpret engineering drawings, schematics, and work orders
• Ensure all installations meet quality standards, including proper documentation, photos, and test results
• Maintain accurate records of work performed in applicable systems
• Support inventory control, including tracking and handling of materials and serialized equipment
• Adhere to all safety requirements and promote safe work practices on-site
• Assist in training and guiding Technician I team members
• Collaborate with cross-functional teams (engineering, logistics, NCC, etc.) to ensure successful job completion

Field Operations Technician II – Installation and Service

Technical Account Manager

• Maintain and update customer account plans to reflect current activities, strategic goals, and communication history.
• Opening account issues within two business days of receiving notification that the close-out package is ready, to ensure timely resolution and customer alignment.
• Oversee close-out packages by documenting accurate dates, capturing customer acceptance or rejection, and addressing all action items.
• Ensure visibility for internal teams by documenting customer engagement, satisfaction levels, and proactive service efforts.
• Collaborate with customer-facing teams to track and report progress on key milestones.
• Maintain and update inventory records for all active and planned network circuits and cabling.
• Conduct regular audits to ensure accuracy and alignment with physical infrastructure.
• Review and finalize project close-out packages, ensuring all required documentation is accurate and complete.
• Provide technical support during the implementation phase to align network builds with customer locations and expectations.
• Troubleshoot discrepancies and support service validation and handoff to customers.
• Manage customer-requested design changes post-sales, ensuring alignment with technical requirements and timely implementation.
• Review completed network diagrams submitted by fiber engineering.

• Manage a team of Supervisors of Fiber Construction and Fiber Construction Managers in support of the District(s) construction demands, Cap and management, as well as KPIs
• Work jointly with leadership from NOC, Engineering, Field Operations, and Change management teams
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process

Manager, Network Construction

• Analyzing blueprints to determine where construction projects will take place
• Identifying and mapping location and depth of utilities for fiber optic cable and underground utilities
• Documenting interactions, site information, and utilities in organizational software
• Communicates with clients, engineers, and management
• Using various techniques (electrical, magnetic, GPS, blueprint analysis, and/or radar) to measure utilities
• Proactively identify potential problem areas to ensure the integrity of the network and company
• Pinpointing the coordinates of lines using GPS or surveying equipment
• Responsible for the asset management processes and replenishment of on-site/truck materials
• Coordinating shipping and receiving of company and customer materials
• Maintaining tools, test sets, and all network equipment
• Maintaining network/site security, cleanliness, and following all policies related to company property
• Inspecting cabinets, buried cables, construction sites, and other outdoor facilities in various environments, weather conditions, temperatures, exposed to local flora and fauna
• Operating in both individual and team environments, both within this team and interacting with other teams, working together to achieve common goals
• Other duties as assigned.

• Cultivate and foster relationships with Telecom Service Brokers and Sub-agents.
• Assist agents throughout the sales process by providing proposals and aiding in customer and prospect management.
• Drive Zayo's revenue growth by educating the Sub-Agents community about our complete product portfolio, ensuring an exceptional partner experience.
• Utilize knowledge of customers, industry, and services to meet revenue targets.
• Monitor, analyze, and report sales performance and activities using Zayo's CRM tool and other reporting systems.
• Create accurate and timely sales opportunity forecasts.
• Maintain detailed records of agent and customer interactions for sales and forecasting reports.
• Collaborate effectively with internal departments to uphold agent and customer satisfaction and achieve revenue goals.
• Balance teamwork while independently contributing to the overall success of the role.

Senior Channel Manager

• Responsible for daily management of construction vendors to expedite the construction and splicing of OSP facilities.
• Ability and willingness to pull on call duty to respond to network outages and emergency restoration activities.
• Manages relationship to jurisdictions and ROW contacts such as cities, counties and railroad.
• Oversees timely permitting submittal and on time performance of engineering and construction vendors.
• Assists in the planning and implementation of fiber connectivity solutions programs and projects that adhere to approved plans, budgets and schedules.
• Provides specialized telecommunications technical expertise.
• Coordinates and facilitates with internal and external resources to effect the timely completion of projects.
• Oversees, product and/or service of the unit(s) managed may involve highly technical activities or programs; or policies, procedures, controls and services required to support the sound financial, operational and competitive position of the company.
• Designs and Implements commercial and carrier fiber networks, infrastructure, backbone and lateral builds.

Network Construction Manager

• Lead and manage the planning and execution of outside plant break/fix from inception to completion.
• Develop detailed project plans, schedules, and budgets for projects as required.
• Coordinate with internal teams (engineering, construction, design) and external stakeholders (clients, vendors, contractors) to ensure SLA objectives are met.
• Oversee OSP activities, including fiber placement, splicing coordination, make-ready support, restoration, and maintenance.
• Ensure work aligns with construction prints, permits, and engineering specifications.
• Oversee project budgets, ensuring costs are controlled, and projects are delivered on time and within scope.
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance.
• Allocate resources effectively to meet project requirements, including manpower, equipment, and materials.
• Identify potential project risks and develop mitigation strategies to avoid delays or budget overruns.
• Maintain clear and continuous communication with all stakeholders, including clients, senior management, project teams, and vendors.

Mechanical Engineer

• Responsible for design planning, record creation and order fulfillment of Zayo’s products throughout all Market Areas with a primary focus on design of Zayo’s growth products.
• General understanding of network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet and waves tagging mechanisms.
• Work with Service Activation and Field Technicians when issues arise during pre-build and customer turn up activities.
• Design & Implementation Engineer III designs complex circuits to interface with other carriers or customer solutions.
• Reviews orders for technical correctness and clarifies any design related items back to the responsible departments.
• Tracks assigned orders to ensure they are being coordinated in a timely manner.
• Manage workload to identify critical issues and prioritize those items that must be completed.

Design Engineer III – Optical

Accounting Manager

• Prepare month-end close by completing assigned close tasks, analyzing P&L fluctuations and preparing journal entries
• Prepare balance sheet reconciliations and analysis
• Responsible for accounting tasks related to current and future Asset Backed Securitization transactions specific to GL balance carve out work and documentation, intercompany reconciliation and billing and journal entry preparation
• Assist with the completion of the monthly variance analysis used to support reporting monthly results to management
• Collaborate with numerous teams to investigate and resolve issues timely and ensure financials are accurate
• Help lead the team to make sure tight deadlines are being met
• Focused on continuous process improvement and developing efficient ways to support the business
• Assist with additional duties or other ad hoc projects as assigned by the team

Accounting Specialist

Product Manager

• Support the commercial success of the Metro Dark Fiber portfolio through contributions to pricing, packaging, promotion, and customer targeting strategies
• Develop and maintain pricing models, analyze market trends, and evaluate competitive positioning to inform pricing and investment decisions
• Partner with Sales and Go-to-Market teams to enable effective selling, including development of sales tools, product collateral, and customer-facing materials
• Help define target customer segments, use cases, and value propositions to improve market penetration and win rates
• Collaborate with Marketing to support product positioning, messaging, and promotional initiatives
• Translate market, customer, and business requirements into clear product requirements, user stories, and prioritized backlog items
• Work cross-functionally with Engineering and Operations to deliver enhancements that support commercial objectives and customer needs
• Evaluate and improve product-related processes, systems, and workflows across the customer lifecycle (e.g., quoting, ordering, delivery, support)
• Identify gaps and inefficiencies in product operations and partner with internal teams to implement scalable improvements
• Support training and enablement for internal teams (e.g., Sales, Operations) to ensure consistent understanding and effective delivery of product offerings
• Define and track key metrics across product performance and customer experience, using data to drive continuous improvement
• Build strong relationships across Product, Sales, Marketing, and Operations to ensure alignment and effective execution

Senior Account Manager

OSP Project Manager

Head of AI – Platforms

Associate Network Construction Manager

Damage Prevention Technician I

Field Operations Technician II – Installation and Service

Technical Account Manager

Manager, Network Construction

Damage Prevention Technician I

Senior Channel Manager

Network Construction Manager

OSP Project Manager

Design Engineer III – Optical

Accounting Specialist

Product Management Specialist