Zayo Group

Security Engineer

• Establish enterprise data classification, handling, and protection standards
• Design and manage DLP controls across endpoints, cloud services, and SaaS platforms
• Oversee encryption strategies for data at rest, in transit, and in use
• Lead sensitive data discovery and protection initiatives
• Define secure cloud architectures for AWS, Azure, and GCP
• Own cloud IAM strategy and enforce least-privilege access
• Implement cloud workload protection and CSPM capabilities
• Define and own the enterprise API security strategy
• Establish API authentication, authorization, and data protection standards
• Lead response to data and API-related security incidents
• Build and lead high-performing data and cloud security teams

Director, Data – Cloud Security

Risk

• Build the Controls Engine for OSP Delivery
• Architect and implement governance and controls frameworks supporting fiber construction programs
• Establish operational guardrails ensuring consistency across markets and teams
• Create scalable mechanisms to monitor schedule, cost, quality, and execution health
• Identify systemic risk patterns and implement preventative controls
• Drive accountability and performance discipline across project teams
• Build and manage a team of nine control PMs
• Define team structure, roles, and capabilities required to support expanding OSP programs
• Hold team members and cross-functional partners accountable to defined KPIs and delivery standards within the controls function
• Establish and scale a high-performing Controls & Governance function aligned to business growth.
• Design powerful/flexible dashboards providing real-time performance visibility
• Translate complex operational data into clear insights and actions
• Establish KPI frameworks measuring true delivery health
• Enable leadership to identify risk, delays, and execution gaps quickly
• Drive consistent PMO workflows across the OSP lifecycle
• Serve as a strategic partner to Construction, PMO, Engineering, Finance, and Systems

Senior Manager, Controls & Governance

Project Manager

• Program Level Capital Planning & Forecasting
• Monthly capital review meetings with regional and functional stakeholders
• Monitor project and program capital expenditures to ensure alignment with approved budgets
• Track capital performance trends and provide proactive early warning insights
• Evaluate project invoicing against progress metrics and capital plans

Program Manager

• Lead and manage the successful delivery of multiple telecommunications projects
• Develop comprehensive project plans, timelines, and budgets
• Act as the primary point of contact for all project stakeholders
• Identify potential project risks and create risk management plans
• Collaborate with teams from various departments to ensure resources are allocated effectively
• Maintain accurate and up-to-date documentation

Senior Network Enhancements Program Manager

Engineer

• Designs routes for fiber-based services including Point to point, Ring, and path diverse routing.
• Researches existing databases, files, and records for purposes of network design, fiber optimization, and relocation of fiber facilities.
• Delivers design solutions of fiber path and complicated splicing schematics to be performed for high volume fiber projects.
• Ensures fiber plant database is current and accurate by inputting physical fiber asset data as well as fiber inventory and circuit assignments into the data management system, specifically GE Smallworld and Salesforce.
• Ensures inventory of fiber utilization is accurate by maintaining inventory management database and maintaining both internal and external customer information as changes occur.
• Assigns cable names, splice ID’s, and manages our Splice Activity & Order processes in alignment with our company and database standards.
• Interface between various engineers and Zayo stakeholders as needed to validate project specifications, network growth, and delivery timelines.
• Establishes and maintains effective communications and professional working relationships with customers both internal and external.
• Organizes workday efficiently to maximize productivity by utilizing proper time management techniques.
• Assists in the accomplishment of company objectives by performing other related duties as assigned.

Fiber Monitoring Engineer

Events

• Analyzing blueprints to determine where construction projects will take place
• Identifying and mapping location and depth of utilities for fiber optic cable and underground utilities
• Documenting interactions, site information, and utilities in organizational software
• Communicating with clients, engineers, and management
• Using various techniques (electrical, magnetic, GPS, blueprint analysis, and/or radar) to measure utilities
• Proactively identify potential problem areas to ensure the integrity of the network and company
• Pinpointing the coordinates of lines using GPS or surveying equipment
• Responsible for the asset management processes and replenishment of on-site/truck materials
• Coordinating shipping and receiving of company and customer materials
• Maintaining tools, test sets, and all network equipment
• Maintaining network/site security, cleanliness, and following all policies related to company property
• Inspecting cabinets, buried cables, construction sites, and other outdoor facilities in various environments, weather conditions, temperatures, exposed to local flora and fauna
• Operating in both individual and team environments, both within this team and interacting with other teams, working together to achieve common goals
• Other duties as assigned.

Damage Prevention Technician I

Network Engineer

• Identify areas of backbone congestion and facilitate new IP trunk installations
• Engineer capacity details, such as router port, cross-connect, metro/in-building dark fiber
• Update status and progress in salesforce on a daily and regular basis
• Verify and update project documentation
• Configure and ship equipment as required by the project
• Work with internal teams to activate and verify the functionality of deployed equipment
• Provide feedback for system reporting and automation
• Create detailed plans for network optimization opportunities

Network Engineer II

Account Manager

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches.
• Present proposals and manage customers through a strategic sales process.
• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts.
• Apply knowledge of customers, industry, and services to achieve revenue objectives.
• Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts.
• Manage high volume of work while maintaining a high degree of responsiveness.
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.
• Provide accurate and timely forecasts of sales opportunities.
• Develop and maintain records of customer activity for reporting of sales and forecasts.
• Provide accurate and timely information to management.
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives are met.
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

Senior Account Manager

Operations

• Assist project managers with planning, organizing, and coordinating ongoing initiatives
• Maintain project schedules, action logs, meeting notes, and progress dashboards
• Track project milestones and risks; highlight issues or delays to leadership
• Support cross-functional collaboration by ensuring clear communication and documentation
• Document current-state workflows using tools such as Visio, Lucidchart, or Microsoft 365 applications
• Conduct interviews with subject matter experts to capture operational steps, handoffs, and dependencies
• Create standardized process documentation (SOPs, workflows, process maps, RACI charts)
• Identify bottlenecks, redundancies, or gaps in processes through data review and observation
• Analyze root causes and propose improvement opportunities for specific operational challenges
• Support the design of future-state processes based on Lean, Six Sigma, or continuous improvement principles
• Pilot new workflows or tools and provide feedback to project leads
• Measure the outcomes of implemented improvements and track results over time
• Work on assigned business problems and provide structured problem statements, hypotheses, and solution recommendations
• Develop simple KPIs or progress indicators to track improvement success
• Present findings to project teams and leadership in a clear, actionable format

Intern – Process Improvement

Account Executive

• During customer impacting events, communicate proactively with customers regarding service status, including updates and answers to customer inquiries
• Act as an escalation point during events and engage directly with customer representatives, providing incident updates from NCC communications
• Serve as customer advocate, technical resource, and subject-matter expert for internal departments for their assigned customer and develop communication strategies with internal departments by staying well-versed in internal SLA’s and operational processes
• Define and help develop custom reporting and presentations to deliver during regular operations reviews, illustrating network performance; highlighting positive performance trends, and identifying areas for service improvement opportunities
• Partner with Network Control Center (NCC) to identify, create, implement, and track post-mortem analysis and preventive measures and then take the lead in presenting that information to the customer
• Define and communicate key Service Assurance process gaps that will be measured and tracked via Service Improvement Plans (SIP)
• Participate in both internal and external meetings associated with SIP until initiatives are resolved
• Monitor adherence to SLAs and service performance targets, track KPIs, and report on service performance to stakeholders

Service Assurance Account Executive

• Oversee day-to-day activities of the state and local tax function, including managing deadlines and all state and local income and franchise tax filings, estimates, and extensions to ensure timely and accurate compliance for all entities
• Review quarterly state tax accrual workpapers and effective state tax rate calculations to support US GAAP income tax provisions under ASC 740
• Own the review of apportionment and taxable income modifications for determining state and local tax liabilities
• Review state and local tax returns prepared by external tax advisors
• Review and validate state tax attribute rollforward schedules for NOLs, credits, non-deductible interest, among others to maintain accuracy and inform planning
• Manage state and local income tax audits and oversee responses to notices from various tax jurisdictions
• Perform complex tax research and analysis as required to interpret and apply state and local laws and regulations to ensure the company is in compliance
• Draft technical tax memoranda to support tax positions and strategies of the company
• Partner and lead engagements with external tax advisors
• Collaborate with cross-functional teams to align on state and local tax matters
• Manage, develop, and train Senior Income Tax Analyst(s)
• Work closely with other tax managers for resource allocation, scheduling, and team initiatives
• Advise Tax leadership on tax planning opportunities to minimize tax risks and burdens
• Identify, recommend, and implement process improvements by leveraging technology and innovation to enhance efficiency and accuracy of tax reporting and compliance processes while also minimizing risk
• Assist with integration efforts and the review of purchase accounting tax workpapers as needed
• Assist with M&A due diligence and special projects as needed
• Other duties as they arise and adapt to evolving business priorities

State and Local Tax Manager

Artificial Intelligence

• Create and drive a culture of ownership, innovation, collaboration, accountability, and safety; champion an automation-first and self-service mindset across IT Operations and Service Delivery.
• Define and execute an AI-enabled operations strategy (AIOps/GenAI) that reduces ServiceDesk dependency through ticket deflection, automated triage, and self-healing workflows.
• Provide managerial and technical leadership to operations engineering, SRE, and automation teams responsible for 24x7 service reliability.
• Oversee workforce planning and resource allocation across operations teams, ensuring staffing levels, skill development, and scheduling align with business priorities and service criticality.
• Establish and govern operational metrics (SLOs/SLAs, MTTR, change failure rate, automation coverage, ticket deflection) and ensure targets are met across platforms.
• Own the design and delivery of self-service capabilities (service catalog, knowledge, virtual agent/chatbot) integrated with ITSM to streamline requests and reduce manual fulfillment.
• Drive the observability and event management architecture (logs/metrics/traces, event correlation, anomaly detection) to proactively detect issues and accelerate diagnosis.
• Standardize runbooks, playbooks, and automated remediation; implement orchestration/workflow automation to reduce operational toil and improve consistency.
• Collaborate with application, security, network, and business teams to align operations strategy, automation roadmaps, and risk controls with enterprise goals.
• Participate in compliance audits and continuously improve controls for automated change execution, data governance, and AI usage in operations.
• Manage vendors and platforms supporting AIOps, ITSM, automation, and monitoring; evaluate emerging solutions and drive proof-of-value.
• Provide leadership to Collaboration, In-office support teams
• Manage the operations automation budget, ensuring initiatives are delivered on time and within budget while optimizing spend through standardization and consolidation.

Director, AI Operations

Manager

• Cultivate and foster relationships with Telecom Service Brokers and Sub-agents.
• Assist agents throughout the sales process by providing proposals and aiding in customer and prospect management.
• Drive Zayo's revenue growth by educating the Sub-Agents community about our complete product portfolio, ensuring an exceptional partner experience.
• Utilize knowledge of customers, industry, and services to meet revenue targets.
• Monitor, analyze, and report sales performance and activities using Zayo's CRM tool and other reporting systems.
• Create accurate and timely sales opportunity forecasts.
• Maintain detailed records of agent and customer interactions for sales and forecasting reports.
• Collaborate effectively with internal departments to uphold agent and customer satisfaction and achieve revenue goals.
• Balance teamwork while independently contributing to the overall success of the role.

Senior Channel Manager

• Analyzing blueprints to determine where construction projects will take place
• Identifying and mapping location and depth of utilities for fiber optic cable and underground utilities
• Documenting interactions, site information, and utilities in organizational software
• Communicates with clients, engineers, and management
• Using various techniques (electrical, magnetic, GPS, blueprint analysis, and/or radar) to measure utilities
• Proactively identify potential problem areas to ensure the integrity of the network and company
• Pinpointing the coordinates of lines using GPS or surveying equipment
• Responsible for the asset management processes and replenishment of on-site/truck materials
• Coordinating shipping and receiving of company and customer materials
• Maintaining tools, test sets, and all network equipment
• Maintaining network/site security, cleanliness, and following all policies related to company property
• Inspecting cabinets, buried cables, construction sites, and other outdoor facilities in various environments, weather conditions, temperatures, exposed to local flora and fauna
• Operating in both individual and team environments, both within this team and interacting with other teams, working together to achieve common goals

Accounts Payable

• Process vendor invoices for payment
• Provide support in analyzing vendor data and payment details
• Work closely with other internal teams to ensure seamless processing

Director, Data – Cloud Security

Senior Manager, Controls & Governance

Project Manager

Senior Network Enhancements Program Manager

Fiber Monitoring Engineer

Damage Prevention Technician I

Network Engineer II

Senior Account Manager

Intern – Process Improvement

Service Assurance Account Executive

State and Local Tax Manager

Director, AI Operations

Senior Channel Manager

Damage Prevention Technician I

Accounts Payable Intern