Salary
💰 $96,000 - $112,900 per year
Tech Stack
AzureCloudFirewalls
About the role
- Ensure proactive monitoring of platforms and rapid resolution of high impact issues
- Create processes and enhancements that drive efficiency and consistent results
- Resolve customer incidents quickly and effectively
- Outside the box thinking to break through status quo and lead continuous improvement
- Support engineer to help troubleshoot and provide help and guidance
- Speak with business stakeholders on projects and initiatives
- Day to day network performance monitoring
- Network troubleshooting and fault analysis
- Trouble ticket creation and response using Service Now
- Provide on-call support for high priority issues
- Recommend and implement network solutions based on network best practices
Requirements
- BS/BA degree or equivalent experience
- 3-5 years of experience in Cisco networking
- Intermediate understanding of ITIL industry standards, best practices and audit requirements
- Experience with Meraki Wireless, Cisco Identity Services Engine (ISE), Routing protocols (BGP, EIGRP, Static), closet switches, WAN connectivity, SD-WAN, QoS, AAA, and Azure Cloud
- Experience with Palo Alto Firewalls a plus
- Proficiency in Microsoft Office suite including Microsoft Project, Visio, PowerPoint, Word, and Excel
- Excellent communication skills in English
- Can work independently as a remote extension of a larger team
- Ability to handle highly confidential information/materials