YNAB

Customer Support Specialist

YNAB

part-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Colorado

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Salary

💰 $22 per hour

Job Level

Mid-LevelSenior

Tech Stack

SwiftSwitching

About the role

  • Seasonal, part-time Customer Support Specialist handling messages from users via chat and email; Respond to customer inquiries (live and asynchronous); Research knowledge base and marketing website; Attend weekly one-on-one with manager; Training and team collaboration; Work in queue, provide personalized and speedy responses; Potential to be hired permanently after seasonal term.

Requirements

  • Personal experience using YNAB; Excellent English communication skills (written and verbal); Schedule & Availability: 20-25 hours/week late Oct 2025 through March 2026; Work 4-5 days/week in 4-8 hour shifts; Weekend availability: at least one weekend day each week; Manager check-ins: Attend weekly 30-minute 1:1 within 10am-2pm Eastern; Reliable laptop/computer (no tablet/Chromebook); Location restrictions: U.S. in specified states or any country outside the U.S. except the United Kingdom; Preferred: experience in Technology, Education, Customer support; College degree; Located in Eastern/Central/Mountain/Pacific time zones; Interest in permanent role.