Technical Solar Expert, Bilingual in Spanish

Omnidian

full-time

Posted on: 9/3/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $23 - $33 per hour

Junior

About the role

Handle inbound and outbound phone calls, emails, and chat messages to provide customer support for residential solar and storage systems
Troubleshoot solar systems remotely, diagnose and resolve issues across Tier 1 and Tier 2 support
Decide when to escalate or submit cases to dispatch or client-facing teams
Own follow-up on open tickets, coordinating with homeowners, field service partners, and internal managers
Improve processes through self-directed and collaborative projects to enhance customer service and technical support
Engage in ongoing training and mentoring to increase knowledge of Omnidian’s business model and technical systems
Work scheduled 9-hour shifts within company customer service hours, with potential for weekend coverage as company grows

Bilingual in Spanish (ability to communicate with customers in Spanish via phone and email)
Minimum: 6+ months of solar experience OR 2+ years (24 months) of IT/technical troubleshooting OR 5+ years (60 months) of customer support experience
Midpoint: 2+ years (24 months) of solar experience (technical support, field service, coursework, or certificate)
Above Midpoint: 4+ years solar experience OR 2+ years (24 months) battery storage experience OR 2+ years handling third-party escalations (BBB, legal, etc.)
Experience with Zendesk or Salesforce is a plus
Knowledge of Solar Storage Systems is a plus
Experience with PPA, SREC, PTO is a plus
Strong written and verbal communication; clear, concise, and articulate
Detailed and efficient note-taking
Customer-service orientation and ability to deliver tough news compassionately
Proactive process improvement mindset and bias for action
Availability to work Omnidian customer service hours (Mon–Fri 7 AM–5 PM PT; possible weekend or expanded hours; 9-hour shifts with breaks)