Head of Payment Risk and Operations
WeTravel
Head of Payment Risk and Operations
WeTravel
full-time
Posted on:
Origin: • 🇱🇹 Lithuania
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Lead
About the role
- Shape payment risk management strategy and implement short-term actions
- Identify risks and vulnerabilities from pay-in to payout
- Perform due diligence and risk assessment on new and existing clients
- Run escalation process for payment fraud incidents
- Manage disputes/chargebacks and fund recovery
- Resolve operational issues with PSPs/payment service providers
- Manage and build in-house KYC/KYB and Payment Operations teams
- Manage daily operations of KYC/KYB and Payment Operations teams
- Monitor transactions for fraud and operational issues and escalate
- Coordinate case management and communication of fraud incidents
- Coordinate with PSPs to resolve payment operational issues
- Review accounts with negative balances and recover funds
- Build dashboards to evaluate risk scores
- Update list of Prohibited Businesses
- Review new KYC/KYB SOPs and provide compliance documents to PSPs
- Manage filing process of 1099K forms for applicable clients annually
Requirements
- Have 10+ years of experience in payment risks/operations or fraud management
- Experience working for PSPs or closely with them
- Experience with both the US and non-US markets
- Owner mentality; ability to lead and be available during escalations
- Effective team leader and communicator; experience managing 10+ people
- Legal right to work in European region; no visa sponsorship available
