WeTravel

Risk

• Shape payment risk management strategy and implement short-term actions
• Identify risks and vulnerabilities from pay-in to payout
• Perform due diligence and risk assessment on new and existing clients
• Run escalation process for payment fraud incidents
• Manage disputes/chargebacks and fund recovery
• Resolve operational issues with PSPs/payment service providers
• Manage and build in-house KYC/KYB and Payment Operations teams
• Manage daily operations of KYC/KYB and Payment Operations teams
• Monitor transactions for fraud and operational issues and escalate
• Coordinate case management and communication of fraud incidents
• Coordinate with PSPs to resolve payment operational issues
• Review accounts with negative balances and recover funds
• Build dashboards to evaluate risk scores
• Update list of Prohibited Businesses
• Review new KYC/KYB SOPs and provide compliance documents to PSPs
• Manage filing process of 1099K forms for applicable clients annually

Head of Payment Risk and Operations

• WeTravel: vertical SaaS for multi-day travel businesses, managing payments and back-office operations
• Shape payment risk management strategy and implement short-term actions to protect user funds
• Lead Payment Risk & Fraud Management: identify risks, perform due diligence (KYC/KYB), escalate fraud incidents
• Lead Payment Operations: manage disputes/chargebacks, fund recovery, resolve PSP operational issues
• Manage in-house KYC/KYB and Payment Operations teams and tools (e.g., Persona, Stripe Radar)
• Build dashboards and SOPs, update Prohibited Businesses list, coordinate with Product/Engineering/COO/CEO
• Manage annual filing of 1099K forms and provide compliance documents to PSPs

• Hi! 👋 I'm Zaky, Co-founder and Chief Operating Officer at WeTravel 🇳🇱🇮🇩 Over the past 11 years, I’ve focused on building the leading vertical SaaS for the $300B multi-day travel segment, helping tour companies manage their operations from A to Z.
• Multi-day travel businesses (think 7-day safari in the Serengeti or 5-day scuba diving in the Galapagos) use WeTravel as their all-in-one platform to manage sales processes, collect payments, and run the back office.
• We monetize as a vertical SaaS for these multi-day travel businesses through transaction volume. This is possible because our clients trust WeTravel as their agent of payees, accepting payments from travelers on behalf of the travel businesses. WeTravel also acts as the merchant of record, processing the payments and handling the chargebacks. Therefore, it is undeniably essential that we protect our user funds from any bad actors, while ensuring that the funds move smoothly from pay-in (travelers) to payout (travel businesses and their suppliers).
• You will join the company at a pivotal moment. As the company scales and transacts billions of USD, we have transformed from a SaaS company to a payment/fintech company. These people below, including yourself, will work closely on any payment-related topic:
• Product Manager - Payments & Engineering Manager - Payments: product and technical matters of payments
• COO: commercial and compliance matters of payments
• You (alongside your KYC and Payment Operations teams): risk and operational matters of payments
• Therefore, you will shape our payment risk management strategy and roll up your sleeves to immediately implement the short-term actions with the CEO's and COO's full support, so we can safely and responsibly grow our transaction volume and revenue.
• Your mission is to ensure our user funds flow securely and smoothly from pay-in to payout while considering our ambitious growth and revenue plans. To do that, you have to drive two things:
• Payment Risk & Fraud Management: Identifying all the risks and vulnerabilities from pay-in to payout, and ensuring we are protected against any potential bad actors; Performing robust due diligence and risk assessment on new and existing clients; Running a rapid escalation process for payment fraud incidents
• Payment Operations: Manage disputes/chargebacks and fund recovery from delinquent accounts; Resolve any operational issues on pay-in and payout process that still require coordination with PSPs/payment service providers, e.g., wire issues.
• We have built the foundation to ensure user funds can flow securely and smoothly from pay-in to payout. Until now, the COO and Chief of Staff have jointly managed the teams and tools for this. Moving forward, you will take over to manage and build: In-house KYC/KYB and Payment Operations teams; Tools, e.g., Persona for KYC/KYB automation, Stripe’s Radar for fraud prevention; Additionally, the CEO and COO are very involved in monitoring the security of our user funds daily, and working closely with company leaders, including Product and Engineering, to take whatever action is needed to keep the funds safe and secure.
• Your Daily Activities: Develop a payment risk management strategy; Manage the daily operations of the KYC/KYB and Payment Operations teams, and possibly a new Risk/Compliance team based on the strategy above; Monitor any red flags of possible fraud/scam/account takeover, and escalate with any relevant stakeholders; Coordinate case management and communication of fraud incidents; Help the Payment Operations team coordinate with PSPs to resolve any operational payment issues, e.g., the supplier hasn’t received the paid-out funds due to additional compliance documentation needed by the beneficiary bank; Review accounts with negative balances due to chargebacks, and work with the Payment Operations team to recover the funds; Build dashboards, with support from Business Intelligence/Product/Engineering teams, to evaluate the risk score of any client and transaction; Update the list of Prohibited Businesses based on requirements from PSPs and directions from the CEO and COO; Review the new KYC/KYB SOP on a new segment that the sales team is considering to approach; Work with the COO to provide compliance documents to PSPs; Manage the filing process of 1099K forms for applicable clients annually.

Account Executive

Hi! 👋 I’m Moses, based in Kenya 🇰🇪, and I’m the Sales Manager for East Africa at WeTravel.
We’re on the lookout for a dedicated and results-driven Account Executive to join our global sales team — with a special focus on the vibrant multi-day tour operator market in Africa (including Safari tours as major customers).
I actually started at WeTravel as an Account Executive myself, so I truly understand the impact and growth potential this role offers. South Africa is a rapidly growing and dynamic market, and since we began focusing here, we’ve seen tremendous interest and momentum. This is a unique opportunity to take full ownership of your pipeline, build meaningful relationships, and help shape the future of travel tech in the region.
Our goal? To become the number-one platform supporting tour operators across every niche — and we’d love for you to be part of that journey.
How We Work
Our Sales team combines independence with strong collaboration. In this role, you’ll manage the entire sales cycle—from identifying and contacting prospects, to running product demos, to closing deals and transitioning clients to our onboarding team. You’ll work in a high-volume, high-energy environment where your day-to-day will focus on what matters: outreach, consultative selling, demoing, and following up.
We focus on understanding each client's unique needs and aligning our solutions to match. You won’t just sell — you’ll guide and support potential customers in discovering how WeTravel (products) can truly help their business thrive.
We value proactive, solution-oriented individuals who aren’t afraid to take initiative, spot opportunities, and act on them. Our team moves fast, supports one another, and celebrates wins together — big and small.
We’re looking for someone who thrives on metrics like call volume, weekly closes, and building a loyal client base in a niche region. If you come from a safari tour or travel background, your insights will be incredibly valuable in connecting with and converting prospective clients.
Why You Should or Shouldn’t Apply
You should apply if you:
Are fluent in English (additional languages? Let us know on your resume!).
Have prior experience as an Account Executive, managing the full sales cycle.
Are confident with outbound calls (you love to pick up the phone!) and emails in a high-volume environment.
Possess strong communication, presentation, and negotiation skills.
Are passionate about helping small travel business owners grow and succeed.
Have worked in B2B tech sales, especially targeting SMBs.
Have experience with HubSpot CRM or similar platforms.
Have direct experience in or knowledge of safari tours and wider travel industry—we especially encourage you to apply!
You might not be the right fit if you:
Avoid outbound sales activities or feel uncomfortable cold calling.
Lack experience managing deals from lead to close.
Prefer a low-activity or reactive sales role.
Don’t enjoy working independently or struggle with remote work autonomy.
On a Weekly Basis You Will Find Yourself
Prospecting and engaging with small-to-medium-sized tour operators, with a focus on safari tours.
Running demos tailored to the unique challenges and goals of multi-day operators.
Managing your sales pipeline and tracking activity in HubSpot.
Following up with prospects and driving deals to close.
Collaborating with onboarding to ensure a seamless customer experience.
Sharing product feedback and insights with internal teams.
Meeting or exceeding activity and performance metrics.

• Shape payment risk management strategy and implement short-term actions to safely grow transaction volume
• Ensure user funds flow securely and smoothly from pay-in to payout while considering growth and revenue plans
• Lead Payment Risk & Fraud Management: identify risks, perform due diligence, run rapid escalation for fraud incidents
• Lead Payment Operations: manage disputes/chargebacks, fund recovery, and resolve operational issues with PSPs
• Manage and build in-house KYC/KYB and Payment Operations teams
• Implement and use tools (e.g., Persona for KYC/KYB automation, Stripe’s Radar for fraud prevention) and build dashboards
• Coordinate with Product, Engineering, COO/CEO, PSPs and other stakeholders on compliance and incident response
• Update Prohibited Businesses list and review KYC/KYB SOPs for new segments
• Manage filing process of 1099K forms for applicable clients annually

• Own the full sales cycle—from outbound prospecting to closing deals with small-to-medium sized, multi-day tour operators
• Ensure a smooth handoff to the onboarding team
• Focus day-to-day on calls, demos, and follow-ups using a consultative approach and HubSpot
• Prospect and connect with tour operators in the Netherlands
• Act as a business developer: source leads, gather market insights, and help break into France & Benelux
• Run engaging demos that clearly show the value of WeTravel
• Manage pipeline in HubSpot and keep deals moving forward
• Close new business and ensure a smooth handoff to onboarding
• Share market feedback with product and marketing teams
• Collaborate with an international, high-performing team

Head of Payment Risk and Operations

Head of Payment Risk and Operations

Head of Payment Risk and Operations

Account Executive

Head of Payment Risk and Operations

Account Executive, Dutch and English Speaker