WeTravel

Collections

• Own and execute WeTravel’s debt collection and recovery processes, including direct client outreach, payment reminders, and follow-up communications.
• Engage with organizers and clients via email, phone, and video calls to resolve outstanding payments while maintaining strong relationships.
• Help manage and oversee high value dispute and chargeback processes.
• Have tough but productive conversations with commercial teams (Sales & Account Managers) and internal stakeholders to align on recovery strategies, client situations, and escalation paths.
• Collaborate closely with the internal operations and Finance teams to support client complaints, escalations, and dispute resolution, ensuring all actions comply with contractual and regulatory frameworks.
• Recommend and implement policy and process enhancements to improve efficiency, compliance, and transparency in collections.
• Support broader payment operations initiatives, including payments screening, risk review, and payment process improvements.
• Serve as a trusted internal expert on client payment recovery, escalations, and financial follow-up.

Payment Operations Specialist, Collections & Recovery

Operations

• Manage and resolve disputes, ensuring a seamless process for users.
• Handle the submission of disputes, coordinating with relevant stakeholders.
• Oversee the resolution process and collaborate with internal teams and external partners.
• Support users throughout the dispute submission process, providing guidance.
• Monitor chargeback and win rates, providing analyses and recommendations.
• Conduct thorough due diligence on high-value transactions.
• Identify and report any fraudulent or suspicious activity related to payments.
• Conduct regular checks on accounts, addressing negative balances and follow up to ensure timely resolution.
• Collaborate with teams and external partners to address inquiries or issues promptly.

Payment Operations Specialist

• Help manage the screening process for incoming and outgoing payments to detect and prevent fraudulent or suspicious activities. Conduct thorough due diligence on high-value transactions to mitigate risks and maintain the integrity of our payment system.
• Identify and report any fraudulent or suspicious activity related to incoming card and bank payments, taking necessary actions such as blocking fraudulent users and escalating issues to our risk and compliance teams.
• Provide comprehensive support and guidance to WeTravel users throughout the dispute submission process, ensuring a seamless and efficient resolution. Collaborate with internal and external teams to facilitate the dispute resolution process while adhering to industry regulations.
• Monitor chargeback and win rates closely, providing in-depth analyses and proactive recommendations to optimize dispute management strategies, ultimately enhancing efficiency and effectiveness in resolving disputes.
• Conduct regular checks on accounts, proactively identifying and addressing negative balances or delinquent accounts, and follow up diligently to ensure timely resolution.
• Collaborate with internal teams and external partners to address customer inquiries, requests, or issues promptly and effectively.

Product Designer

• Leading design projects from initial sketches through to final implementation, working with PMs and engineers
• Conducting or analyzing user research to develop personas and user journeys that improve the platform
• Creating wireframes, prototypes, and high-fidelity designs in Figma
• Participating in design critiques, stand-ups, and collaborative planning sessions with cross-functional teams
• Using data, user feedback, and A/B testing insights to refine and optimize your designs
• Contributing to and evolving our design system, vision, and brand guidelines
• Advocating for users and championing UX/UI best practices across the organization
• Balancing multiple projects while maintaining attention to detail and design quality

Senior Product Designer

Full-stack Engineer

• Lead and build features end-to-end: from reviewing user interviews and product design, through architecture and building systems to deployment and monitoring in production
• Partner closely with product to discover user problems and shape solutions, creating a world-class experience for organizers and travelers
• Write high-quality, maintainable back-end code in Ruby on Rails and occasionally front-end code in React/React Native
• Design reliable, scalable services and systems anticipating customer needs and future scale
• Ensure services are always on by building resilient applications, monitoring, and mitigating incidents as an on-call/incident responder
• Mentor teammates and contribute to WeTravel’s engineering practices and excellence
• Expand product areas: integrated planning experience, AI-enabled tools for trip creation and content, tools & integrations for publishing and promotion

Senior Product Engineer, Backend

Backend Engineer

• Evolve our core order system to seamlessly handle new and diverse product lines.
• Globalize business order models to support any accounting standard in the world.
• Automate and simplify complex booking workflows to give organizers tools and flexibility to manage group changes, cancellations, and complex payments.
• Lead and build features end-to-end: from reviewing user interviews and product design, through architecture, building systems to deployment and monitoring in production.
• Partner closely with product team to discover user problems and shape solutions, creating world-class experiences for organizers and travelers.
• Write high-quality, maintainable back-end code in Ruby on Rails and occasionally front-end code in React/React Native.
• Design reliable, scalable services and systems that anticipate customer needs and future scale.
• Ensure services are always on by building resilient applications, ensuring they are well monitored and mitigating incidents as an on-call/incident responder.
• Mentor teammates and contribute to WeTravel’s engineering practices and excellence.

Senior Product Engineer, Back-End

Frontend Engineer

• Lead and build features end-to-end: from reviewing user interviews and product design, through architecture and building systems to deployment and monitoring in production.
• Partner closely with product team to discover user problems and shape solutions creating a world class experience for organizers and travelers.
• Write high-quality, maintainable code across frontend (TypeScript/React) and occasionally backend (Ruby on Rails).
• Ensure services are always on by building resilient applications, ensuring they are well monitored and mitigating incidents as an on-call/incident responder.
• Mentor teammates and contribute to WeTravel’s engineering practices and excellence.
• Work on expanding product areas: integrated planning, AI-enabled tools for itinerary creation, tools & integrations to publish and promote content.

Senior Product Engineer, Front-End

Onboarding Specialist

• Help new customers get up and running with WeTravel by migrating content such as reservation details, photos, pricing information, and tour descriptions.
• Provide personalized trainings to ensure every new customer is confident using the WeTravel platform.
• Collaborate closely with Sales, Account Management, Product, and customers across the onboarding journey.
• Partner with sales teams to set them and customers up for success.
• Identify potential pain points and red flags and address them proactively.
• Build trips, migrate participants, and deliver training directly with customers to ensure proper setup.
• Manage multiple projects simultaneously and ensure none fall through the cracks.
• Lead projects with full ownership and add extra value where possible.
• Perform onsite client visits as needed and participate in company programs such as Amsterdam visits and annual off-sites.

Client Onboarding Specialist

• Own the end-to-end procurement process for new vendor contracts and renewals
• Partner with business leaders across the organization to implement and track new and existing software contracts
• Advise and approve certain budget items, specifically travel and other employee expenses
• Manage data deletion requests by third parties
• Support senior management in other operating activities
• Conduct business analysis to improve business operations and operating efficiency
• Utilize business intelligence software (Tableau) and other tools to provide key reporting and insights
• Consolidate existing vendor contracts into a single source of truth
• Manage contract renewals and ensure compliance with company policies for new contracts
• Review contracts and evaluate ROI for software and other tools
• Reconcile and investigate issues quickly to provide details to key stakeholders

Operations Analyst

Risk

• Shape payment risk management strategy and implement short-term actions
• Identify risks and vulnerabilities from pay-in to payout
• Perform due diligence and risk assessment on new and existing clients
• Run escalation process for payment fraud incidents
• Manage disputes/chargebacks and fund recovery
• Resolve operational issues with PSPs/payment service providers
• Manage and build in-house KYC/KYB and Payment Operations teams
• Manage daily operations of KYC/KYB and Payment Operations teams
• Monitor transactions for fraud and operational issues and escalate
• Coordinate case management and communication of fraud incidents
• Coordinate with PSPs to resolve payment operational issues
• Review accounts with negative balances and recover funds
• Build dashboards to evaluate risk scores
• Update list of Prohibited Businesses
• Review new KYC/KYB SOPs and provide compliance documents to PSPs
• Manage filing process of 1099K forms for applicable clients annually

Head of Payment Risk and Operations

• WeTravel: vertical SaaS for multi-day travel businesses, managing payments and back-office operations
• Shape payment risk management strategy and implement short-term actions to protect user funds
• Lead Payment Risk & Fraud Management: identify risks, perform due diligence (KYC/KYB), escalate fraud incidents
• Lead Payment Operations: manage disputes/chargebacks, fund recovery, resolve PSP operational issues
• Manage in-house KYC/KYB and Payment Operations teams and tools (e.g., Persona, Stripe Radar)
• Build dashboards and SOPs, update Prohibited Businesses list, coordinate with Product/Engineering/COO/CEO
• Manage annual filing of 1099K forms and provide compliance documents to PSPs

• Hi! 👋 I'm Zaky, Co-founder and Chief Operating Officer at WeTravel 🇳🇱🇮🇩 Over the past 11 years, I’ve focused on building the leading vertical SaaS for the $300B multi-day travel segment, helping tour companies manage their operations from A to Z.
• Multi-day travel businesses (think 7-day safari in the Serengeti or 5-day scuba diving in the Galapagos) use WeTravel as their all-in-one platform to manage sales processes, collect payments, and run the back office.
• We monetize as a vertical SaaS for these multi-day travel businesses through transaction volume. This is possible because our clients trust WeTravel as their agent of payees, accepting payments from travelers on behalf of the travel businesses. WeTravel also acts as the merchant of record, processing the payments and handling the chargebacks. Therefore, it is undeniably essential that we protect our user funds from any bad actors, while ensuring that the funds move smoothly from pay-in (travelers) to payout (travel businesses and their suppliers).
• You will join the company at a pivotal moment. As the company scales and transacts billions of USD, we have transformed from a SaaS company to a payment/fintech company. These people below, including yourself, will work closely on any payment-related topic:
• Product Manager - Payments & Engineering Manager - Payments: product and technical matters of payments
• COO: commercial and compliance matters of payments
• You (alongside your KYC and Payment Operations teams): risk and operational matters of payments
• Therefore, you will shape our payment risk management strategy and roll up your sleeves to immediately implement the short-term actions with the CEO's and COO's full support, so we can safely and responsibly grow our transaction volume and revenue.
• Your mission is to ensure our user funds flow securely and smoothly from pay-in to payout while considering our ambitious growth and revenue plans. To do that, you have to drive two things:
• Payment Risk & Fraud Management: Identifying all the risks and vulnerabilities from pay-in to payout, and ensuring we are protected against any potential bad actors; Performing robust due diligence and risk assessment on new and existing clients; Running a rapid escalation process for payment fraud incidents
• Payment Operations: Manage disputes/chargebacks and fund recovery from delinquent accounts; Resolve any operational issues on pay-in and payout process that still require coordination with PSPs/payment service providers, e.g., wire issues.
• We have built the foundation to ensure user funds can flow securely and smoothly from pay-in to payout. Until now, the COO and Chief of Staff have jointly managed the teams and tools for this. Moving forward, you will take over to manage and build: In-house KYC/KYB and Payment Operations teams; Tools, e.g., Persona for KYC/KYB automation, Stripe’s Radar for fraud prevention; Additionally, the CEO and COO are very involved in monitoring the security of our user funds daily, and working closely with company leaders, including Product and Engineering, to take whatever action is needed to keep the funds safe and secure.
• Your Daily Activities: Develop a payment risk management strategy; Manage the daily operations of the KYC/KYB and Payment Operations teams, and possibly a new Risk/Compliance team based on the strategy above; Monitor any red flags of possible fraud/scam/account takeover, and escalate with any relevant stakeholders; Coordinate case management and communication of fraud incidents; Help the Payment Operations team coordinate with PSPs to resolve any operational payment issues, e.g., the supplier hasn’t received the paid-out funds due to additional compliance documentation needed by the beneficiary bank; Review accounts with negative balances due to chargebacks, and work with the Payment Operations team to recover the funds; Build dashboards, with support from Business Intelligence/Product/Engineering teams, to evaluate the risk score of any client and transaction; Update the list of Prohibited Businesses based on requirements from PSPs and directions from the CEO and COO; Review the new KYC/KYB SOP on a new segment that the sales team is considering to approach; Work with the COO to provide compliance documents to PSPs; Manage the filing process of 1099K forms for applicable clients annually.

Account Executive

Hi! 👋 I’m Moses, based in Kenya 🇰🇪, and I’m the Sales Manager for East Africa at WeTravel.
We’re on the lookout for a dedicated and results-driven Account Executive to join our global sales team — with a special focus on the vibrant multi-day tour operator market in Africa (including Safari tours as major customers).
I actually started at WeTravel as an Account Executive myself, so I truly understand the impact and growth potential this role offers. South Africa is a rapidly growing and dynamic market, and since we began focusing here, we’ve seen tremendous interest and momentum. This is a unique opportunity to take full ownership of your pipeline, build meaningful relationships, and help shape the future of travel tech in the region.
Our goal? To become the number-one platform supporting tour operators across every niche — and we’d love for you to be part of that journey.
How We Work
Our Sales team combines independence with strong collaboration. In this role, you’ll manage the entire sales cycle—from identifying and contacting prospects, to running product demos, to closing deals and transitioning clients to our onboarding team. You’ll work in a high-volume, high-energy environment where your day-to-day will focus on what matters: outreach, consultative selling, demoing, and following up.
We focus on understanding each client's unique needs and aligning our solutions to match. You won’t just sell — you’ll guide and support potential customers in discovering how WeTravel (products) can truly help their business thrive.
We value proactive, solution-oriented individuals who aren’t afraid to take initiative, spot opportunities, and act on them. Our team moves fast, supports one another, and celebrates wins together — big and small.
We’re looking for someone who thrives on metrics like call volume, weekly closes, and building a loyal client base in a niche region. If you come from a safari tour or travel background, your insights will be incredibly valuable in connecting with and converting prospective clients.
Why You Should or Shouldn’t Apply
You should apply if you:
Are fluent in English (additional languages? Let us know on your resume!).
Have prior experience as an Account Executive, managing the full sales cycle.
Are confident with outbound calls (you love to pick up the phone!) and emails in a high-volume environment.
Possess strong communication, presentation, and negotiation skills.
Are passionate about helping small travel business owners grow and succeed.
Have worked in B2B tech sales, especially targeting SMBs.
Have experience with HubSpot CRM or similar platforms.
Have direct experience in or knowledge of safari tours and wider travel industry—we especially encourage you to apply!
You might not be the right fit if you:
Avoid outbound sales activities or feel uncomfortable cold calling.
Lack experience managing deals from lead to close.
Prefer a low-activity or reactive sales role.
Don’t enjoy working independently or struggle with remote work autonomy.
On a Weekly Basis You Will Find Yourself
Prospecting and engaging with small-to-medium-sized tour operators, with a focus on safari tours.
Running demos tailored to the unique challenges and goals of multi-day operators.
Managing your sales pipeline and tracking activity in HubSpot.
Following up with prospects and driving deals to close.
Collaborating with onboarding to ensure a seamless customer experience.
Sharing product feedback and insights with internal teams.
Meeting or exceeding activity and performance metrics.

• Own the full sales cycle—from outbound prospecting to closing deals with small-to-medium sized, multi-day tour operators
• Ensure a smooth handoff to the onboarding team
• Focus day-to-day on calls, demos, and follow-ups using a consultative approach and HubSpot
• Prospect and connect with tour operators in the Netherlands
• Act as a business developer: source leads, gather market insights, and help break into France & Benelux
• Run engaging demos that clearly show the value of WeTravel
• Manage pipeline in HubSpot and keep deals moving forward
• Close new business and ensure a smooth handoff to onboarding
• Share market feedback with product and marketing teams
• Collaborate with an international, high-performing team

Account Executive, Dutch and English Speaker

• Shape payment risk management strategy and implement short-term actions to safely grow transaction volume
• Ensure user funds flow securely and smoothly from pay-in to payout while considering growth and revenue plans
• Lead Payment Risk & Fraud Management: identify risks, perform due diligence, run rapid escalation for fraud incidents
• Lead Payment Operations: manage disputes/chargebacks, fund recovery, and resolve operational issues with PSPs
• Manage and build in-house KYC/KYB and Payment Operations teams
• Implement and use tools (e.g., Persona for KYC/KYB automation, Stripe’s Radar for fraud prevention) and build dashboards
• Coordinate with Product, Engineering, COO/CEO, PSPs and other stakeholders on compliance and incident response
• Update Prohibited Businesses list and review KYC/KYB SOPs for new segments
• Manage filing process of 1099K forms for applicable clients annually