Team Lead, Solutions Engineering

WeTravel

Team Lead overseeing solutions engineering and customer integrations at WeTravel. Leading team of Sales Engineers and Technical Account Managers while managing client relationships and technical discussions.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $161,000 - $189,000 per yearWebsite

About the role

Key responsibilities & impact

Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers
Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups
Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work
Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning
Building team processes, playbooks, and onboarding resources that scale as the function grows
Taking part in hiring and training as the team expands
Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented
Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity
Contributing to the definition of WeTravel’s Professional Services model as the team evolves
Defining and documenting the technical sales and implementation process for the team
Building a library of reusable technical assets: demo environments, integration guides, and solution templates
Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT

Requirements

What you’ll need

Have 3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role
Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems
Have at least 1 year of experience managing, mentoring, or leading a technical or customer-facing team
Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts
Are deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows
Have strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives
Thrive in evolving environments and enjoy building structure where little exists

Benefits

Comp & perks

Equal Opportunities
WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solutions engineeringtechnical account managementimplementationAPI documentationtroubleshooting integrationsdata flow designproject managementprogram managementautomated workflows designtechnical sales process

Soft Skills

leadershipcoachingmentoringcommunicationcustomer feedback prioritizationteam buildingperformance managementcross-functional collaborationproblem-solvingadaptability