Affinitiv

Field Client Consultant - Philly/DC/Baltimore

Affinitiv

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Swift

About the role

  • Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle.
  • Reporting to the Sr. Director Client Success; responsibilities include developing close relationships with your portfolio of assigned clients, connecting with key decision makers, and maximizing the potential of each account.
  • Educating clients on effective use of current suite of products and recommending additional products that meet client needs.
  • Position requires 80% travel.
  • Location Required - Philly/DC/Baltimore
  • Responsibilities: Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business.
  • Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager.
  • Build and maintain strong, long-lasting client relationships.
  • Develop a trusted advisor relationship with key decision makers and build upon existing product use.
  • Ensure successful delivery of our software solutions according to client needs and objectives.
  • Conduct training and communicate product knowledge effectively.
  • Forecast and track key account metrics for both the client and Affinitiv management.
  • Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment.
  • Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed.
  • Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval.
  • Maintains client in-store visit schedule according account SLAs.
  • Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys.
  • Work from Here: At Affinitiv, we have the best of both worlds. Our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.
  • Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.

Requirements

  • 5-year experience in managing a SaaS in automotive.
  • Proven account management or other relevant experience in Fixed Ops.
  • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level.
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Excellent listening, negotiation, and presentation skills.
  • Excellent verbal and written communication skills.
  • Dependable safe transportation in accordance with all state laws.
  • Must have valid DL, ability to rent a car, ability to take domestic flights.
  • Ability to incur and document travel related expenses to be reimbursed.
  • Must be organized and task oriented.
  • Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirements.
  • Position requires 80% travel.