Consultant

• Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle.
• Reporting to the Sr. Director Client Success; responsibilities include developing close relationships with your portfolio of assigned clients, connecting with key decision makers, and maximizing the potential of each account.
• Educating clients on effective use of current suite of products and recommending additional products that meet client needs.
• Position requires 80% travel.
• Location Required - Philly/DC/Baltimore
• Responsibilities: Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business.
• Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager.
• Build and maintain strong, long-lasting client relationships.
• Develop a trusted advisor relationship with key decision makers and build upon existing product use.
• Ensure successful delivery of our software solutions according to client needs and objectives.
• Conduct training and communicate product knowledge effectively.
• Forecast and track key account metrics for both the client and Affinitiv management.
• Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed.
• Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval.
• Maintains client in-store visit schedule according account SLAs.
• Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys.
• Work from Here: At Affinitiv, we have the best of both worlds. Our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.
• Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.

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