Affinitiv

Account Manager

• Weekly calls with the Account Manager to ensure priorities and deadlines are coordinated and met regarding marketing campaigns for a major Automotive OEM.
• Review outstanding marketing campaigns (both digital and print) with Account Manager to coordinate next steps on approval
• Provide ROI reporting to the Account Manager as needed
• Budget approval
• Approve Trade Up Advantage Market Drivers using a spreadsheet outlining the lists criteria and costs to be used for approving
• Approve Service Market Drivers using a spreadsheet with preapproved offers and budgets
• Approve Recall Market Drivers using a spreadsheet with preapproved offers and budgets
• Approve Express Service Market Drivers using a spreadsheet with preapproved offers and budgets
• Approve First Maintenance Complete Market Drivers using a spreadsheet with preapproved offers and budgets
• Approve Ongoing Service Retention Market Drivers using a spreadsheet with preapproved offers and budgets
• Approve Lease End Market Drivers using a spreadsheet with preapproved budgets
• Approve email only SAS Mechanical Market Drivers monthly
• Approve News Connect Market Drivers when given the ok by the Account Manager
• Work directly with the Marketing Service Representatives to push Market Drivers along in the production process
• Work with Marketing Service Representatives as point of escalation if Account Manager is unavailable
• Review Campaign Pipeline to alert the Account Manager if there are any Market Drivers pushed back needing approval
• Update offers for Owner Touch notifications in the Setup Wizard using a spreadsheet provided by the Account Manager
• Review open support tickets with the Account Manager weekly to assist with completing them.

Account Coordinator – Automotive OEM

Frontend Engineer

• Design, develop, and maintain modern front-end applications using frameworks such as React, Angular, or Vue.
• Lead front-end architecture decisions and establish best practices.
• Translate UX designs into high-quality, responsive interfaces.
• Collaborate with backend engineers to integrate APIs.
• Optimize applications for speed and usability.
• Mentor junior engineers.
• Contribute to CI/CD pipelines.
• Write clean, testable code.
• Partner with QA to ensure quality releases.
• Stay current with front-end trends.

Frontend Reporting Engineer, Angular, Reporting Applications

Support Engineer

• Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service
• Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies
• Recognize and escalate difficult technical/business issues within the organization
• Work with support and/or product development personnel to troubleshoot and work around product issues
• Prioritize and organize customer ticket workload
• Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system
• Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets

Technical Support Representative

Marketing

• Manage the production and delivery of digital and email marketing solutions specific to the automotive industry
• Collaborate with internal departments to fulfill contracts and resolve issues as they pertain to the solution you support
• Ensure all new and existing campaigns are deployed within Service Level Agreement
• Communicate with internal teams and vendor to coordinate all aspects of new client launches and monthly recurring deployment cycles
• Manage monthly customer updates for email and digital marketing initiatives; coordinating with Creative team on details, offers and requirements
• Submit proofs for client approval and co-op pre-approval, if applicable
• Perform with consistency, efficiency and a sense of urgency
• Escalate problems and issues as necessary through the proper channels
• Understand your impact on the success of the client relationship and consistently exceed client expectations
• Keep Sales Team informed of status updates and all pertinent information regarding the fulfillment of each project or campaign, including any issues, bugs or roadblocks
• Act as a team player and engage Clients and Co-workers with professionalism and respect

Account Coordinator – Automotive OEM

Frontend Reporting Engineer, Angular, Reporting Applications

Technical Support Representative

Marketing Coordinator