Affinitiv

Account Manager

• Opens jobs utilizing our Dashboard with complete and accurate creative briefs.
• Works with Traffic Manager for all production jobs.
• Obtains client and co-op/compliance approvals.
• Constant record keeping of client and co-op/compliance approvals.
• Weekly website audits for active clients looking for 404 errors and out of date marketing campaigns.
• Taking action on any issue found.
• Initiating, managing (co-op / compliance approval) and posting all web assets on a monthly basis. These include:
• Website Offer Sliders
• Website Offer Specials
• Website Offer Landing Page
• Display Ad Sets
• Facebook Ad Sets
• Submits all dealer websites for compliance approval on a monthly basis:
• Making all required changes in a timely manner
• Resubmitting
• Obtaining and filing compliance approval letter.
• Makes creative changes at the direction of the client and/or Account Executive.
• Responsible for proofreading all assets produced by the agency for their particular clients prior to sending to the client and to the final vendor. This includes vehicle accuracy, dealership contact information (calling the phone number), headline, subhead, all content.
• Completes insertion orders based off of the advertising budget.
• Obtains media estimates based off of the advertising budget.
• Interacts with clients, multiple departments, and team members.
• Executes the monthly planning creative at the direction of the Senior Account Executive and / or the Account Executive.
• Other tasks may include coordinating event logistics, other media outreach activities, developing data bases, coordinating mailings and assembling press packets, training kits or other materials.

Account Coordinator, Automotive Advertising

Consultant

• Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business.
• Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager.
• Build and maintain strong, long-lasting client relationships
• Develop a trusted advisor relationship with key decision makers and build upon existing product use
• Ensure successful delivery of our software solutions according to client needs and objectives
• Conduct training and communicate product knowledge effectively
• Forecast and track key account metrics for both the client and Affinitiv management.
• Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed
• Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval
• Maintains client in store visit schedule according account SLAs.
• Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

Account Coordinator, Automotive Advertising

Field Client Consultant