Technical Support Representative

Affinitiv

Technical Support Representative providing customer support for proprietary software solutions at Affinitiv. Requires technical background and experience in customer service for the automotive industry.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service
Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies
Recognize and escalate difficult technical/business issues within the organization
Work with support and/or product development personnel to troubleshoot and work around product issues
Prioritize and organize customer ticket workload
Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system
Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets

Requirements

What you’ll need

2+ years of high-level technical support in a Windows environment
2+ years technical experience with computer software, including the installation and configuration of Windows programs
Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred
Knowledge of Windows Server operating system architecture and security
Experience working with Zendesk preferred.
Knowledge of the car dealership industry
Excellent Customer Support and Technical skills
Excellent troubleshooting skills
Ability to communicate clearly both verbally and in writing
Must be well-organized and detail-oriented
Excellent people skills and the ability to work with a wide range of people
Ability to maintain composure and function well under pressure

Benefits

Comp & perks

medical
dental
vision
401K effective day 1
generous PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportWindows environmentinstallationconfigurationtroubleshootingWindows ServerMac supportmobile device supportiOSAndroid

Soft Skills

customer servicecommunicationorganizationdetail-orientedpeople skillscomposure under pressureproblem-solvingtrainingproactiveescalation