YMCA of Greater Boston

Director, Membership

YMCA of Greater Boston

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Salary

💰 $57,000 - $62,000 per year

Job Level

Lead

About the role

  • Drive new membership sales, maximize retention, and lead/manage front desk welcome center staff to improve member engagement.
  • Represent the YMCA in a manner in accordance with the mission and goals of the YMCA and report to the Executive Director.
  • Plan all welcome center staffing based upon membership sales and revenue goals.
  • Teach and train all staff members how to be a friendly and welcoming presence in the Y.
  • Provide excellent member service by exceeding member expectations, checking in on their progress, and taking initiative to engage members.
  • Meet and exceed monthly and annual membership sales goals.
  • Conduct prospective member tours; demonstrate excellence in sales and closing techniques, telephone and in-person service; follow up daily with prospects.
  • Use Listen First skills to build relationships with members, program participants and prospects.
  • Model behaviors: make eye contact, greet members, call members by name, smile, and be willing to substitute shifts including opening, closing and weekends.
  • Oversee renewals including sending billing statements with marketing flyer and tracking results in spreadsheets.
  • Follow up with terminations and document results in excel spreadsheets.
  • Assist in grass roots marketing including handing out flyers, working tables at community events, and attending special events.
  • Perform program and camp registrations and membership sign-ups in Spirit, YConnect or electronic registration system.
  • Perform cash handling duties: cashing out, balancing daily transactions, and dropping envelopes in safe.
  • Respond to emergencies, assemble emergency equipment and assist in care of the victim.
  • Attend all staff meetings and work as a team player; work some nights and weekends as assigned; perform other duties as assigned.

Requirements

  • Able to multi-task (helping staff, helping members, answer phone, handle other duties)
  • Strong computer skills. Able to be efficient, proficient and knowledgeable in customer services, and decision making.
  • Able to learn information about each department to better serve potential members and current members or know where to find it.
  • Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships.
  • Able to communicate effectively with adults and children alike.